Grasmere Tours

Clean and cool Comfortable room Did everything on the tin. Staff pleasant and helpful

A Wonderful Family Stay We had a fantastic stay at the Treehouse Hotel in Manchester and cannot recommend it enough! We booked a family room for three, and it was the perfect base for our trip to celebrate my son’s graduation at Chetham’s. We absolutely loved the theme and playful decor—it brings such a unique, vibrant, and nostalgic energy to the city centre. Every corner has so much character. A few highlights Comfort: The beds were exceptionally comfortable, we all got a brilliant night's sleep. Attention to Detail: From the clever design elements to the thoughtful amenities (filter water on every floor) , it’s clear a lot of care goes into the guest experience. Great Family Space: The room for three was well-appointed, functional, and felt incredibly welcoming. The staff were wonderful, the vibe was spot on, and we will absolutely be coming back again. If you're looking for a stylish, comfortable, and memorable stay in the centre of Manchester, this is it!

Despite the stated check-in time being 11am to midnight, we were rudely spoken to on the phone by the manager when we arrived to check in at 11pm after a long work day plus hours of driving all because we hadn't replied to some messages about check in, all whilst we were driving I might add, so he's annoyed becuase we didn't text and drive! We expected to arrive and for check in to go smoothly, however, the underground parking is not guaranteed if you arrive late, and you have to pay an additional £20 per night on top of your room fees if you want to park your car in the buildings car park. This is not made clear on the listing, at time of booking it simply read "parking is available". The balcony door was also not opened by any of the provided keys, and when questioned about this the listing manager said "what do you mean" "use the key mate and open it". Once again horrendous customer service, which leaves a bitter taste in your mouth. The security guard at the front desk was polite and extremely helpful, and he was also the one sent up to help with the balcony door, and he did fix the issue which was nice. Overall the apartment cant really be faulted. Just naff customer service from someone who doesn't know how to speak to and treat their tennants with respect. We left the place spotless and it still took 4 days of having to message the Staysavvyaccommodation guy on whatsapp to get our deposit back. I never leave negative reviews but that's my honest experience.