Front desk workers could greet you as you walk by and be more customer service oriented. The guys did not speak. The heavier set lady did.
Michael
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Nellie
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and welcoming
Nellie
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Lelyn
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
We were very leery of the hotel after reading some horrible reviews. However, we were pleasantly surprised by the fresh, spacious rooms, great beds and bedding, amenities and especially by the courteous and helpful staff. The front desk team member went out of her way to make sure we had a room we were comfortable in. Would stay again.
Lelyn
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Daniel
2025 年 7 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
The Sonesta was attractive and the front desk staff very friendly and professional. Our beds and bathroom were clean but the carpet was stained and the wallpaper in the bath was buckling in one area. There were weeds outside in the landscape area. I guess deferred maintenance was the biggest problem. I would still stay there again.
Daniel
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Edwin
2025 年 7 月 20 日
Never got to stay because I was never told you had to be 21+. I’m 19 y/o and I booked into hotels before without a problem. This was the first time I wasn’t able to check in and I didint receive a refund
Edwin
於 2025 年 6 月住了 1 晚
6/10 一般般
Dan
情侶出遊
2025 年 7 月 19 日
I called the front desk twice to get Lysol wipes brought to the fitness center and no one helped us. There was a roach outside the fitness center. Our shower had black mold above it. Coffee pot was lame in the room didn’t work. I know it’s $100 for a night but quality could be improved.
Dan
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Karen,Kimberly
2025 年 7 月 19 日
Nice place.
Karen
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Kasey
2025 年 7 月 18 日
Good price
Kasey
於 2025 年 6 月住了 1 晚
6/10 一般般
Mary
家庭旅遊
2025 年 7 月 18 日
I like the modern bathroom, but the condition of the furniture on the room was not good. When we booked it included breakfast but we're charged breakfast at the Starbucks, so conflated information.
Mary
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Cheryl
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service, clean rooms!
Cheryl
於 2025 年 7 月住了 1 晚
10/10 有夠讚
mike
2025 年 7 月 17 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice, clean and affordable
mike
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Salem
2025 年 7 月 17 日
喜歡:整潔度、員工素質和住宿環境和硬體
Was a lovely little stay, great staff :)
Salem
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Ken
2025 年 7 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice stay
Ken
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Matthew
2025 年 7 月 15 日
喜歡:整潔度、員工素質和住宿環境和硬體
My check-in guy Viktor was amazing. Pool area was clean
Matthew
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Luz
2025 年 7 月 15 日
喜歡:整潔度、員工素質和住宿環境和硬體
Luz
於 2025 年 7 月住了 1 晚
6/10 一般般
Laura,Livonia
親子旅遊
2025 年 7 月 15 日
不喜歡:設施服務
I booked 3 pool view rooms but could get only two; I did not receive any discount for the non-pool view room. No hair dryers in the rooms. The door on one of the rooms was difficult to open (something the front desk was aware of). The TV remote control in one of the rooms didn't work and the front desk never came to address it. The slide into the pool was closed.
Laura
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Melisa
2025 年 7 月 15 日
Had a great stay! The airport shuttle service was fantastic!
Melisa
於 2025 年 7 月住了 1 晚
6/10 一般般
Kaylin
家庭旅遊
2025 年 7 月 14 日
Decent stay close to Grand Rapids airport
Kaylin
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jessica
2025 年 7 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Had a great stay for 2 nights. Staff was great!! Close to everything! 24-7 shuttle to airport fantastic! We will stay here again