4/10 不太好
Allison
團體旅遊, 家庭旅遊
2026 年 2 月 19 日
The hotel is beautiful but the policies really undermine having an experience that aligns with the cost of staying there.
There was no one to help unload my car so I grabbed a luggage trolley that was available in the car drop off space. There were at least 10 lined up. After I unloaded my car and got halfway in the hotel a worker told me the trolley “wasn’t for me”. Those trolleys were only for guests “who want help unloading.” I had to unload my luggage onto another trolley and was told to be sure to return the trolley to the front desk when I was done. I was never asked if I needed or wanted help.
At checkout, my daughter called and asked someone to bring a trolley to our room and we were told to come and get it ourselves. I don’t fault the workers, these seem to be hotel policies. But this is not the experience I’d expect when we paid over $500 to stay at the hotel per night.
The hotel had one small “restaurant” (the size of a small Starbucks) offering breakfast. This is a huge hotel, so obviously the line for breakfast was about 25+ people deep.
The Amway does not seem concerned with guest experience- despite the high cost of staying there. We went to celebrate my daughter’s birthday. We won’t be staying there again. Next time I’ll try to JW Marriott across the street.
Allison
於 2026 年 2 月住了 1 晚
