總督島Spa 飯店，旅行前必看！

「Muy mala atención 」

「We loved our stay at the Fairmont. We had a family suite which was perfect for a family of five. We also had the gold package which included access to the lounge. There was often food and drinks in there that was included in our package. This was a big help having kids and always having somewhere to go for food. The staff was incredibly helpful. The rooms were clean. They had access to the beach already set up, which made it very easy. I would highly recommend staying at the Fairmont if you’re...

「Perfect!」

「六星级的收费，二星级的设施，二星级的服务，有点脑子都不要选这个酒店！差的离谱！it is the worst five star hotel I have ever stayed .」

「1. Room had a bad smell. 2. There were still dust and white debris on the floor when I checked in. 3. Couldn't make a reservation for the massage as advertised.」

「My overall experience at this hotel was okay. However, I would consider it more a strong 3-star property rather than a 5-star property. During my stay, I encountered an issue involving housekeeping removing a personal belonging. I was able to provide clear evidence to support my claim. Initially, my concern was not handled impartially, as there appeared to be a tendency to side with the housekeeping staff. However, upon reviewing the evidence, the team made efforts to address the matter and...