Hello, thank you for your review, it is great that our apartments are so large, great for families being fully self contained. As the apartments are individually owned and furnished, some have air con in master bedroom, but there is fans in all bedrooms and with windows open you get the lovely sea breezes, hope to see you again

Sorry, holiday apartment are not usually 24 hour reception, only Hotels, as we are in the heart of Surfers you sometimes do get street noise

the charge of an extra $50 was cause you left the apartment with rubbish everywhere, dirty dishes, took housekeeping an extra 1 and half hours to clean

We are happy that you enjoyed your stay, hope to see you again

Hello Joshua, thank you for your review, hope to see you again

Hi, as our apartments are fully self contained, we only ever supply you with amenities to start you of, than up to you to purchase more. But its great we are in a good location, walk to everything you need

Hello Stacey, thank you for your lovely review. Its great that we are in a perfect location on the river and the apartments are large which is perfect for families.I will pass your thoughtful comments onto the staff. hope to see you again soon

Thank you for your review, its great we are so central walk to everything you need, hope to see you again

Hello, thank you for your great review and your wonderful comments on the management. The apartments being so large are great for the families and walking distance to supermarkets etc, hope to see you again

Hello, as you chose not to give us your name, we cannot respond as do not know what room you were in. Maybe you were naughty and the Manager had words with you and your party??

Hello Debra, thank you for your review. Its great we are walking distance to everything you need. Our apartments are very spacious, great for families. As I do not know which apartment you were staying in, cannot sort anything out regarding the bed as you said nothing to us on departure and we have not had any other comments regarding a hard bed in our apartments

Thank you for your lovely review, its great our apartments are large, great for families, agree the views of the river are spectacular

Hello Glen, thank you for your fantastic review

Hi Lisa, thank you for your review, its great we are so close to everything you need and the rooms are large which is great for families. On weekends the noise can be a bit louder with the traffic. Will pass onto the owner regarding the sliding doors

Hello, thank you for your great review. We hope to see you again one day.

Hello, thank you for your review, agree, we are in a great location, walk to everything you need

Hi, as we are not a hotel, we are self contained apartments, we only provide the essentials on arrival than up to you to purchase more

Hello Jason, thank you for your great review, hope to see you again one day

Hello, thank you for your lovely review. Its great we are so close to everything and as our apartments are large and fully self contained, great for families. Your comments regarding staff are greatly appreciated and have been passed on. Hope you visit us again soon.

Hi Jo, thank you for your review. You booked the cheaper apartment which has not been renovated. The 2 bedroom executives are slightly more expensive but have been totally renovated, much nicer, the traffic can get busy in school holidays, but its great that we are walking distance to everything you need, hope to see you again

Hello Rob, thank you for your review, its great that we are not in the heart of Surfers with all that noise but a block back on the beautiful Nerang River. We will notify the owner of the unit regarding supplying more kitchen utensils. Our housekeeping staff pride themselves on maintaining the apartments lovely and clean. You guys were a pleasure to have and hope to see you again soon

Hi, thank you for your lovely review. Agree the views are amazing from the balconies especially of the river for the boats and sometimes dolphins chasing bait fish. The rooms are a good size for families or singles, very spacious. I will pass onto the staff your comments regarding them.

Hello, thank you for your lovely review. Its great we are so close to everything and as our apartments are large and fully self contained, great for families. I will pass on your comments to the staff, sure they will appreciate it. Hope you visit us again soon.

Hello Trent, the apartments are big and roomy with great views of the river, great for families and being so central, never have to drive the car, just walk everywhere. We did say to you that late checkout was only if nobody was arriving into that apartment, we received a booking on the day of your departure for your apartment, so checkout had to be at 10am, sorry for any inconvenience. Our apartments only have 1 car space, when you requested another car space we found you one, no problem, hope to see you again

Hello Joseph, thank you for your review. Its great we are very close, walking distance to everything that's needed. Each apartment has its own undercover security carpark. Our foyer carpets were only cleaned recently, as you have not given your surname or mentioned anything to us when you were here, do not know which level or apartment you were into check the carpet. All apartments have ceiling fans if no air con in the bedrooms, most have air con in the master bedroom

Thank you for your review, as we do not know who you are, cannot respond to your rating

Hello Trish, thank you for the lovely review, we are very proud of our gardens. The BBQ is great being undercover for those hot or rainy days. The Nerang River is also lovely with all the boats going past. Our apartments are spacious, great for families being fully self contained and the balconies are great for that drink after a hard day out. Hope to see you again

Thank you for you review. Agree are apartments are a great size, good for families. As you chose not to give your name, we do not know what style apartment you stayed in, you may have booked the cheaper standard 2 bedroom instead of the Executive 2 bedroom

Hi Steve, thank you for the lovely review, agree our apartments are large and have everything in them that you need. Also a bonus that there is undercover security parking. We call ourselves "Oasis in the heart of Surfers'. Hope to see you again

Thank you for your review and happy you had a pleasant stay. On weekends, it can get noisy with all the visitors to Surfers partically when there is events on like Netfast last weekend

Hi Cynthia, thank you for the great review, the balconies on both sides are great as you said for the sun and a plus that we are so central to everything that you require for your stay

Thank you for the great review, we are happy that you enjoyed your stay with us

Sorry but the staff were not rude to you, only asked that you take out your rubbish, as per the requirements of the hotel, you were not ask to make your bed or vacuum. They was no talk about holding your bond. Your bond was refunded in full.

Thank you for your concerns, as the apartments are owned separately, we will pass this on to the owner. Being in the heart of Surfers can get noisy on Friday & Saturday nights, agree we are very close to shops, beach & restaurants

So the facts are correct, on day of your arrival, we were informed that night that you couldn't get a visa but might be still arriving, the booking was held in case you arrived. Than you rang the Manager saying you were arriving at a later date and could we change dates to extend further. We agreed. On the new date of arrival, you still did not arrive. You emailed saying cannot come, could you have a credit for 2 years. Under the terms & Conditions of Expedia, no show is full cancellation fees. As out apartments are all owned separately, could not give you a 2 year credit. So it is wrong when you say we stole your money. We have repeatedly emailed you advising of same

Thank you for the lovely review, hope to see you again soon

Hi Vanessa, thank you for your great review. Agree that we are very centrally located, walking distance to everything you need. Our secure building makes everybody feel comfortable and safe

Thank you for your great review and happy you had comfortable stay, agree, beds are so important when away from your own bed

Thank you, we do have lovely views and are in a great central location

Thank you for your lovely thoughts on our staff and property. Agree we are very central to everything you need for the family and the river views are perfect. Hope to see you all again soon

Thankyou for the lovely review, agree we are walking distance to everything you need, we like to call ourselves 'Oasis in the heart of Surfers"

The apartments are not allocated that far in advance, that apartment has new beds, new kitchen. As the weather has been very hot in January, it will warm the pool, sorry have no control over that side of things. Coming from NZ you would have felt the hot weather more. All we ask on departure is to take out your rubbish and put on dishwasher if any dirty dishes. As for any dirty dishes in cupboards, you could have told us and we would have sent house keeping back in to sort out

You booked the standard apartment which has not been refurbished. Agree we are very central to everything and large apartments great for families

Vous avez réservé un appartement standard, pas un appartement exécutif qui a été rénové. Comme nous ne sommes pas un hôtel, nous sommes des appartements indépendants, nous ne fournissons que les choses initiales comme le papier toilette, lave-linge, etc, que jusqu'à vous d'acheter plus, soit de nous ou le supermarché de l'autre côté de la route. Sur le site, il est dit, les conditions s'appliquent pour l'Internet, indique également 200MB par jour ou 1 heure

Thank you for advising us of the maintenance issues when you checked out, they have now be replaced. The apartments are large, great for familys as well with the big kitchens. Air con is mainly in the master bedroom and lounge room, but with both balcony doors open you always get a great breeze blowing through

Thank you for your lovely review, its great we are so close to shopping and the beach and you had a great time. Sorry, but cannot make pool bigger

Thank you for the great review, yes, we are very central and the river views are great. Our staff are always there with a smile and to help and guide where we can

Happy that you had a great stay, but being in Surfers can get busy at weekends and also this time of the year. Our apartments are self contained so we only supply you with the starter kit than up to you to purchase more at Coles across the road if you wish. The 2nd bedroom is not air con in some of the apartments as they are separately owned, but has ceiling fans

Thank you for your lovely review, so happy you had a wonderful time, hope that you visit us again soon