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Ruby by Serain Residences

4.0 star property
Apartment with free parking, a short walk to Surfers Paradise Beach

Choose dates to view prices

Photo gallery for Ruby by Serain Residences

Enjoy a panoramic city view from the large window in this stylish room featuring a comfortable bed and modern amenities.
Relax by the pool surrounded by modern buildings and comfortable lounge chairs.
Enjoy a panoramic city view from the large window, featuring high-rise buildings and a body of water.
Relax and socialize in this outdoor space with a sofa set, wooden table, and bar stools.
Enjoy a prime city and ocean view from this spacious living area with a large window, comfortable sofa, and functional dining space.

Reviews

6.0 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • Dryer
  • Pool
  • Washer
  • Barbecue grill
The current price is NT$2,856
NT$5,835 total
includes taxes & fees
Jul 23 - Jul 24

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Townhome, 3 Bedrooms, Non Smoking

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LED TV
  • 45 Ping (149 square meters)
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Apartment, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LED TV
  • 17 Ping (56 square meters)
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LED TV
  • 22.68 Ping (75 square meters)
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217

What's nearby

  • Surfers Paradise Beach - 5 min walk - 0.5 km
  • Chevron Renaissance - 7 min walk - 0.6 km
  • Cavill Avenue - 10 min walk - 0.9 km
  • Slingshot - 12 min walk - 1.1 km
  • SkyPoint Observation Deck - 19 min walk - 1.6 km

Getting around

  • Cypress Avenue Station - 7 min walk
  • Helensvale Station - 20 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Clock Hotel - ‬9 min walk
  • ‪Chiangmai Thai Restaurant - ‬8 min walk
  • ‪Nosh Pan Asian - ‬8 min walk
  • ‪Castaway Coffee Bar - ‬9 min walk
  • ‪Priya's Indian Restaurant - ‬10 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Ruby by Serain Residences

Apartment with free parking, a short walk to Surfers Paradise Beach
An outdoor pool, a fitness center, and laundry facilities are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and barbecue grills. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like a washer/dryer and a dining area, and other amenities include free WiFi and a furnished balcony.
Ruby by Serain Residences offers 7 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

This Gold Coast apartment provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the apartment include an outdoor pool and a fitness center.

Languages

Chinese (Mandarin), English

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per day

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per day
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee
  • Rollaway bed fee: AUD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

Property is also known as

Ruby Apartment By Hostrelax
Ruby by Serain Residences Apartment
Ruby by Serain Residences Surfers Paradise
Ruby by Serain Residences Apartment Surfers Paradise

Frequently asked questions

Does Ruby by Serain Residences have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Ruby by Serain Residences?

As of 2025/7/22, prices found for a 1-night stay for 2 adults at Ruby by Serain Residences on 2025/7/23 start from NT$2,856, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ruby by Serain Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ruby by Serain Residences?

Self parking is free at this property.

What time is check-in at Ruby by Serain Residences?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Ruby by Serain Residences?

Check-out is at 10:00 AM.

Where is Ruby by Serain Residences located?

Located in Surfers Paradise, this apartment building is within a 10-minute walk of Budds Beach and Surfers Paradise Beach. Cavill Avenue and Slingshot are also within 15 minutes. Cypress Avenue Station is 7 minutes by foot.

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Ruby by Serain Residences Reviews

Reviews

6.0
Rating 10 - Excellent. 8 out of 23 reviews
Rating 8 - Good. 1 out of 23 reviews
Rating 6 - Okay. 4 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 8 out of 23 reviews

7.6/10

Cleanliness

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristel

Liked: Cleanliness, room comfort, communication

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Stayed 4 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, communication
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023

6/10 Okay

Kenneth William

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Stayed 2 nights in Jun 2024

2/10 Terrible

Tryphosa

Disliked: Cleanliness, property conditions & facilities
Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Stayed 2 nights in May 2025

6/10 Okay

s

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy
Stayed 4 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Liked: Communication
Disliked: Cleanliness

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024

6/10 Okay

Keeli

Liked: Cleanliness, communication
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023

10/10 Excellent

Luca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Amrit

Disliked: Cleanliness, communication
Stayed 4 nights in Apr 2023

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022

4/10 Poor

Aya

Liked: Cleanliness
Disliked: Communication
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, communication
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Jan 2020

10/10 Excellent

Christopher

Stayed 1 night in Oct 2019