Hi JaneThank you for your comments. I would like to address each one to clarify your concerns.Yes, my front desk is open daily as per hours mentioned but as I am a human being with certain needs, eg medical appointments, then my goal is to work around guest eta. Because you mentioned you would be arriving at 3 pm, I organised myself around that time with an hour to spare for my medical appointment at 4 pm. You arrived at 5 pm. I apologise for any offence but it was an important appointment & unable to cancel. I find it helpful if guests change their eta to receive a text indicating that change. This way I am able to reorganise myself as much as possible. As a B&B operator for 20 years, it has been & continues to be my practice to welcome guests myself & to show them  their accommodation. A B&B operates differently to a hotel, Jane. I offer 3 options to guests - 2-night & 3-night stays with breakfast. For 1-night stays, I offer Room Only, with the option to pay an extra 10 for a delicious weekend French breakfast, as much as you can eat or drink. Yes, the breakfast was offered & you declined. I believe the word 'not useable' regarding the Internet is not exactly as it is in reality. I am running a business with the same Internet. Telstra is trying to fix their problem of Internet. that causes intermittent disconnection. It is hardly fair to blame me for Telstra's incapacity to fully resolve their problem. I am operating my business in spite of the occasional drop-outs. This part of Gilston does not have any other option for the moment. Telstra is the 'best' service. True, there is no TV in this room, but there is a TV several metres away in the Private Guest Lounge. I have had guests thank me many times for a room without TV.  They do not want such a distraction, so each one's needs is different. There are 2 other rooms with TV's. In 20 years, never have I heard a guest say that this room was 'too small for 2 people'. As well, you were only 1 person. I am a little confused. I checked the door from bedroom to ensuite (private) & it closed without a problem so I am not sure about this issue you raised. This room is 99% of the time used by 1 person or by a couple so there is no issue with privacy 'if you are sharing with another person'. Others checked the blind in the bedroom.  It is firm but it works well.  As for the shower, you may remember, I offered for you to use another shower just opposite your ensuite. We are in the process of modifying the shower in the ensuite & are waiting for the renovator. The beauty of staying in a B&B is that a variety of people interact thereby enhancing the ambience & some are simply more exuberant than others. It is something I have little control over. I do not know how Expedia calculated your payment of 183.80 they paid me.  It was NOT 189.80 as you alleged.  I hope my reply clarifies issues raised.

What an encouraging review! Thank you for sharing with the travelling public and touching on so many areas of your stay that prompted to give us a 10! We also valued your presence with us and hope you can make it again! Kindly Caroline

Lovely to have had your stay and thankful for your experience being safe and quiet to suit your needs. Hoping the best for you, Kindly Caroline

Thank you Roberto for your extremely kind and generous review. I am humbled. You were an easy and pleasant guest to have around. Hope you make it again!

It was a great pleasure to have had you all 3 stay. We were privileged to learn lots of new things about another way of life. Thank you so much Larissa for your very generous review and we look forward to your return. All the very best, Warmly Caroline

And it was an absolute delight to have had you as our guests. Thanks so much for your review Maria and we look forward to your return visit. All the very best warmly caroline

Thank you Justin for your encouraging review we do our best! Sorry for delay in responding. I only found your review now but it was truly worth waiting for. Best wishes and please come again! Warmly caroline

Thank you. Your rating is encouraging and beneficial. Kindly Caroline

Thank you CG for your very generous review which encouraged us untolds. I am was thrilled for you with that exceptional bird experience your first morning when the friendly little lorikeets came onto your breakfast table to give you such a warm welcome! I hope you returned home and then to work much rested after your stay here in the hills and bush! Thank you again for having chosen our B&B, Warm regards, Caroline

Dear KX Yes, we can see you like to return to our dog-friendly bushland B&B and we enjoy that opportunity to get to know you a little better each time! Thank you so much for your thoughtful review of mentioning so many aspects our B&B has to offer guests. Looking forward to your next return! Warmly Caroline

Thank you for your generous rating. We are thankful you took the time to encourage us with such a high rating. We hope to see you again at our delightful country B&B. Thank you for having chosen us! Warmly Caroline

Thank you Sara for your booking. I am sorry your comments were made without being privy to behind-the-scenes events. I no longer had access to bookings as my computer had crashed with a widespread windstorm on the Coast and I could not locate my data as my computer was with the Technician for more than 3 weeks. I, the hostess, was not present the weekend of your visit as I had to take an urgent flight interstate to atttend to a very unwell elderly parent. My mind was on the seriousness of her health. I had not informed my husband of your arrival as I no longer had access to that information on my computer. I was still scrambling to find whatever was able to be recuperated. Because of this I was not in a position to transfer any information to my 2019 diary. Hence, my uncertainty initially regarding your booking. I am sorry if you felt uncomfortable but I was simply sitting near your room writing a note to be put under your door on your return regarding your breakfast needs. The newly-renovated bathroom facilities were totally operational but were still being improved, hence the explanation. You may remember I offered a second fan (in the cupboard) for you but I noticed your disinterest. As doonas are not needed in summer, we do not provide them, hence, there was no doona but a bed cover placed over the sheets. I am sorry but I'm nott sure what facilities you are speaking about that are run down. Other reviews would not indicate this. Maybe you would like to email me with these details so we can look at this. We endeavour to maintain a high standard throughout our B&B so if there was some discrepancy, I am sorry but I was not aware of it. As you'd imagine, living in the bush we live differently to city-dwellers. It is a shame you didnt have time to enjoy the beauty of the bird-life, the bushland, the peace and quiet

Thank you for your kind rating.

Thank you for your very helpful review which encouraged us by your kind comments. We hope you can again enjoy the beauty of our bushland B&B - a retreat experience with the birds!

Thank you Angela for this encouraging review. I am always blessed in a special way to have mother/daughter guests celebrating together at our B&B. You do have a lovely daughter! It was great to chat at breakfast on your last day and I hope all goes well for you in your special health venture. Hope you can make it back again sometime!

Thank you so very much for your generous review, SL, which is always greatly appreciated. I am glad I could help out in a challenging situation and you yourselves were gracious guests. Yes, Robert's French breakfast never disappoint and happy you enjoyed it so much. Come again!

Belated thanks for your very kind and helpful review...you are the type of guests we want back! Glad your little Wendy was happy and especially with her new playmate! Look forward to seeing you another time here with us!

Thank you Jenny for your really lovely review. You know how much we valued your time with us....you became family. It was a special time for us all to enjoy you and your little man. We look forward to your settling on the Coast near us!

I did so enjoy the both of you as my guests. Those breakfast chats and general interaction was rich and beneficial to me in many ways. Thank you for being the thoughtful guests that you were. I hope we will see you again here at our B&B. Thank you so much for your touching review.

We really appreciated your very full descriptive review. Thank you so much Maryke and Piet for having chosen our B&B for your getaway. I especially enjoyed our 'deep and meaningfuls' around the breakfast table. Thank you for sharing your lives with us in such a helpful way. I learnt a lot! You were very appreciative guests and I am glad you found so many positives. We look forward to another visit if you are inclined to come by this way again.

Thank you Mary for your comments. Yes, B&B does mean breakfast included and I offer this for a 2-night stay but for a 1-night stay there is an extra cost for my husbands French Speciality Breakfast which is of a higher quality than a continental. I believe this was indicated on your booking form before you arrived. I am sorry you were disappointed with the cost of the meal, even though I did explain to you in detail what was on offer. Robert prepares his French dinners from scratch and with quality ingredients. His French sauces are not made with any starch products but with vegetables so this is a much longer process and also healthier. Sorry about the broken light shade...with difficulty, I am trying to find a match to the other one Yes the folded bed is there for a child to use when necessary. Yes, your booking was for a guest-share bathroom and I upgraded you to a private bathroom, B&B is community living and it's true that sometimes there is more unexpected' interaction' in such a situation....

Thank you for your helpful and informative review.....apologies for my very late response but I did want to let you know how much I appreciated all your comments. Great suggestions in the cons.... Come again!

Belated very grateful thanks for your very thorough and generous review of our B&B and your stay! I remember your stay vividly and hope you can make it back again sometime!

Remembering your stay with gratitude...yes, I did enjoy the breakfast table conversations with you both...it makes for a friendly atmosphere. Thank you again for your stay and especially your encouraging review. All the very best. Come back again if you need some more eco-friendly accommodation.

...and we enjoyed your little family too! I am glad you felt at home...such an important aspect when you come to stay at a B&B from another land! Yes, and great that your young ones were happily occupied with the lego box....a real treat for children of their ages. Thank you Soo for your generous comments and you know you will be very welcome whenever you are back in Kangaroo Land!

Hello Daryl Yes, it was one of those spectacular experiences where personalities just had that amazing intertwining of true friendship qualities. We felt you were part of the family almost from day 1 of your 3 night stay with Tracey. Thank you for your very encouraging comments, Daryl. You know you will always be welcome to stay with us again when you are up this way again. So glad Steph could spoil you with his healthy morsels of tasty treats for supper! He had a ball! Hoping everything is going well for you. Thank you again for blessing us with your stay. Warm regards Caroline

Yes, sorry Stephanie for the double booking & no wifi at replacement accommodation of which I wasn't aware. I'll know for the future. My son & I may have had a disagreement & yes, that was unfortunate but you were not here for long so it was hardly "all day". At our B&B meals are not automatically on offer. I do not remember refusing to feed you but French Meals are very time-consuming so they are ordered by arrangement only, with 24 hrs notice. It's true that our French Provincial Dinners, served on weekdays & weekends, are always the same price. You may remember that I did actually take your dinner order and had begun preparing it when you cancelled it because of your decision for any early departure. Each B&B has its own different services and I think this needs to be taken into consideration when looking at one's needs. Check-in is fr 3 pm, but Stephanie you arrived at 10 am, so yes, you had a 5 hr wait in beautiful surroundings for housekeeping to be done, including for your room to be ready but you decided to leave before evening so this was counted as 1 day's accommodation. Sorry for any misunderstanding but I spoke of re-booking your room that night so as to refund your money if booked. I left B&B to collect daughter from work only once (not constantly) & another guest arrived during that time who I had forewarned & who was OK about my fulfilling parental duties with my husband away. I don't believe there were any guests asked to 'run' our B&B in my absence. So, yes, Stephanie, your choice to cancel your booking did mean a loss of $99 (net rate for B&B operators) as I was not able to rebook your room as can sometimes be the case. Our check-in form with terms & conditions & which you signed clearly did state that 'there is no refund for time unused'. It's unfortunate that you didn't find at our B&B what you were looking for.

Thank you Nerak for your review comments...it must have been one of those days that I put on my 'eccentric' hat! Usually, I am very 'normal'!! Yes, there is the occasional plastified guideline for guests to consider....it is simply for the sake of working towards harmonious living together and with other guests in our beautiful B&B....thanks for understanding.

Sorry, Lyn and Peter for the lateness of my response to your very short but very descriptive message. Glad you enjoyed the calm of our place as well as the bed and Robert's own creation of jams. Hope we will see you again when you are next in the area!