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喬治鎮檳城雙威酒店的評分

3.5 out of 5
喬治鎮檳城雙威酒店
33, New Lane, (off Macalister Road), Georgetown, George Town, Penang

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 404 則" "
8 分，不錯哦；1000 則評論中有 480 則" "
6 分，一般般；1000 則評論中有 84 則" "
4 分，不太好；1000 則評論中有 18 則" "
2 分，很糟糕；1000 則評論中有 14 則" "

8.6/10

整潔度

8.6/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
The Management 於 2024年1月29日回覆
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

6/10 一般般

Suk Ming Joey

家庭旅遊
不喜歡：整潔度
於 2023 年 11 月住了 3 晚
The Management 於 2023年11月8日回覆
Dear Joey, Greetings from Sunway Hotel Georgetown. We thank you for spending time to rate our service. If time permits, we would be grateful if you may elaborate more on your stay experience as we trust your valuable feedback will help to enhance our service standards and guests' experience. We hope you would extend us another opportunity to serve, we are confident that our team will be able to meet our guests' expectations. Thank you for your visit, we look forward to welcoming you back soon. Regards,The Management

4/10 不太好

Tsui hung

商務旅客
喜歡：住宿環境和硬體
不喜歡：員工素質
於 2021 年 3 月住了 1 晚
The Management 於 2021年3月23日回覆
Dear Tsui Hung, Greetings from Sunway Hotel Georgetown. We would like to know more about your experience as we believe your elaboration may help us to improve our overall services. Please do not hesitate to write to us and we look forward to hearing from you. Thank you.

8/10 不錯哦

CHUN FUNG

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
SHGP 於 2020年3月23日回覆
Dear Chun Fung, Thank you for your review. We are glad that you enjoyed your stay with us and found our services to your expectations. We wish you would recommend us to your loved ones, and we hope to welcome you back with us again in the near future. Kind regards, The Management

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
我們來檳城唯一的住宿酒店，整體很滿意，有送每天的單趟旅遊店載送服務，非常的貼心，但是每天都要先預約，旁邊就是夜市及很多商家，所以生活機能非常不錯，只是早餐要排隊，早餐的餐廳座位空間太小，早餐的菜色及變化也很少，是美中不足的地方，住宿期間剛好一部電梯在維修，不過有另外二部電梯，時間上還部至於耽擱太久，可惜的是時間的因素，無法將酒店的額外設施好好玩一遍，希望下次有機會在去檳城時能夠再入住一次。
於 2020 年 1 月住了 2 晚
SHGP 於 2020年2月4日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 感谢您选择下榻本酒店并期待您的再次光临! 管理层 启

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
SHGP 於 2020年2月2日回覆
Dear Valued Guest, Thank you for your review. We are glad that you enjoyed your overall stay with us. We wish you would recommend us to your loved ones, and we hope to welcome you back with us soon! Kind regards, The Management

6/10 一般般

Fong Lee

於 2019 年 12 月住了 1 晚

10/10 有夠讚

Peter，HK

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff are very nice and being helpful. Breakfast have great variety of choice.
於 2019 年 11 月住了 2 晚
SHGP 於 2019年11月25日回覆
Dear Peter, Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 不錯哦

Patsy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sunday Hotel is in the heart of Georgetown, many eating places, attractions and shops nearby, foodstalls just next to. Stay is nice and friendly. Room is clean, spacious and quiet. We are giving a high floor room which have a good view of the city. Good price good value.
於 2019 年 11 月住了 4 晚
SHGP 於 2019年11月18日回覆
Dear Patsy, Thank you for your review. We are glad that you enjoyed your overall stay with us, and wish that you would recommend us to your loved ones. We look forward to welcoming you with us again in the near future! Kind regards, The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 4 晚
SHGP 於 2019年11月6日回覆
Dear Valued Guest, Thank you for your rating. We are glad that you enjoyed your overall stay with us. We wish that you would recommend us to your loved ones, and hope to welcome you back with us again in the near future. Kind regards, The Management

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
地點好 走路到光大不用10分鐘 那裡便有去升旗山 極樂寺 escape theme park 的巴士 酒店樓下有夜市 但比其他夜市貴少少 走去暹羅路火炭炒粿條都係8分鐘 房間雪櫃是空的 而且不冷 樓下有萬香手信（其實機場也有 價錢一樣 ） 酒店有免費shuttle bus去5個站 好似每天只有5班 需要跟大堂預約的 有expedia看不到的額外收費：每房每晚旅客稅$10＋當地稅每房每晚$3（退房時在按金扣除）,入住時付$500按金 不需要坐酒店門外的taxi, 比grab貴一倍，call grab超方便。
於 2019 年 10 月住了 5 晚
The Management 於 2019年11月4日回覆
尊敬的贵客， 感谢您的正面评语。我们对于您能享受此次的入住感到开心。希望您能向亲友推荐本酒店。我们的团队诚挚期待您再次光临。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 4 晚
SHGP 於 2019年10月31日回覆
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 有夠讚

Wai Kwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
推介檳城酒店
酒店地點位置很好，樓下很多美食！酒店有免費Shuttle Bus可以乘坐到附近景點. 酒店服務人員有禮貌熱情招待！一個旺中帶靜的酒店.
於 2019 年 10 月住了 2 晚
The Management 於 2019年11月4日回覆
Dear Wai Kwan, Thank you for your kind review. Indeed our location is strategic and we would appreciate if you may recommend us to your loved ones. Our team looks forward to welcoming you again soon.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 4 晚
SHGP 於 2019年10月18日回覆
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 4 晚
The Management 於 2019年10月8日回覆
Dear Valued Guest, Thank you for your kind review. We are glad that you find your stay to be a pleasant one. Appreciate if you may recommend us to your loved ones, and look forward to welcoming you again soon.

10/10 有夠讚

BO AN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
期待床頭櫃有插座
檳城當地算是有名的飯店，房間也很寬敞，不過床墊屬於偏硬的，床頭櫃沒有插座，是屬於舊型飯店的配備，對於現在手機不離身的人，是有點不方便，走出飯店一樓就有小吃，離光大也很近，是個地理位置不錯的飯店喔！
於 2019 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 1 晚
The Management 於 2019年8月17日回覆
Dear Valued Guest, Thank you for your kind review and glad that you enjoyed your stay with us. We look forward to welcoming you again soon.

8/10 不錯哦

Yinlok

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
可以再去的洒店
酒店各方面都很好，地方整潔，服務人員很親切和善，附近有一個迷你夜市。唯一可惜的是，酒店門口有一民間活動，由入夜後至午夜前都很嘈，是不能睡覺那種。
於 2019 年 8 月住了 3 晚

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
方便，價格合理，免費泊車，地点好！！！！！！！！！！！！！、、、、、、！！！！！！！！！！！！！！！
於 2019 年 7 月住了 3 晚

8/10 不錯哦

Cheng Toah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
The Management 於 2019年8月5日回覆
Dear Cheng Toah, Thank you for your kind review. We trust that you enjoyed your stay with us and look forward to welcoming you again soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 6 晚
The Management 於 2019年7月18日回覆
Dear Valued Guest, Thanks for the positive review. Glad to know that you enjoyed your stay with us. Look forward to welcoming you again soon.

10/10 有夠讚

Aichi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置距離機場大概40分鐘路程，飯店外面很熱鬧很多小吃，走路到壁畫、姓氏橋等景點都不遠！到房間發現mini bar裡面沒東西，請服務人員來看過馬上補滿，服務很棒！有游泳池（戲水池）小孩會很開心！自助早餐很棒，尤其印度烤餅超棒，不輸台灣抓餅！大推！
於 2019 年 6 月住了 1 晚

6/10 一般般

Josephine

喜歡：客房舒適度
不喜歡：整潔度
convenient location; cleaning needs improvement
convenient location; cleaning needs improvement; there were kids living in the same floor, could hear their running sounds in the hall way; breakfast is unattractive, not many choices.
於 2019 年 7 月住了 4 晚
The Management 於 2019年7月7日回覆
Dear Josephine, We would like to thank you for your constructive comments. Please be assured that it will be highlighted to the management for service improvements. If time permits, we appreciate if you could let us know more details especially on the cleanliness issue, as this is one of our utmost priorities to ensure all guests are comfortable while staying with us. Thank you.

10/10 有夠讚

JT

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店位於市中心，非常方便，附近有夜市及餐廳，酒店整潔，房間很大及舒適，酒店更設有免費巴士到各景點，值得推薦的酒店。
於 2019 年 6 月住了 2 晚

8/10 不錯哦

Saing chi

喜歡：整潔度、員工素質和客房舒適度
需另外支付押金、稅金。而App上並不能得知此相關資訊。
入住才告知每晚每間房需押金馬幣10元，若房間保持良好，退房時會全數歸還，這能理解，但希望能有事先告知在網路平台上。但退房時又再表示每間房還需繳交65令吉的稅金，所以只願退回435令吉。押金、稅金都是合理收費，但很重要的是需要「事先告知」，若能在訂房當下即有相關說明，會讓人更好接受，而非訂房時顯示網頁「您已結清費用」後，又再度告知還有費用需支付。 另外，第四晚的房間遲遲沒有整理，通知櫃檯三次都沒有解決這問題。直到晚上10點才被解決。很不能理解原因？ 這兩點十分可惜。
於 2019 年 6 月住了 5 晚

8/10 不錯哦

SAM TIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
家人之旅
地方方便，附近有很晚間食市
於 2019 年 5 月住了 4 晚

8/10 不錯哦

kam fai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good location, closed to everything
於 2019 年 5 月住了 2 晚
SHGP 於 2019年5月29日回覆
Dear kam fai, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, famous local eateries spots. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

6/10 一般般

真實旅客

家庭旅遊
房間尺寸闊落，枕頭一軟一硬，比客人多個選擇，但浴室有多處發霉，多加改善，只是泳池沒照片那麽靚，泳池好細。整體都滿意不差。
於 2019 年 5 月住了 2 晚
SHGP 於 2019年5月21日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 对于您的负面经验我们感到抱歉，并将您的评语传达于酒店管理层。无论如何，感谢您光顾我们的酒店并期待您的再次光临! 管理层 启

10/10 有夠讚

真實旅客

喜歡：員工素質、設施服務和住宿環境和硬體
Location is good. Close to Komtar and the street food is just outside the hotel!
於 2019 年 4 月住了 2 晚
SHGP 於 2019年4月29日回覆
Dear Guest, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed, our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, including famous local eateries spots. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

10/10 有夠讚

deran

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置方便，旁邊就是夜市。很開心的一次入住經驗！
於 2019 年 4 月住了 1 晚

8/10 不錯哦

Hoi Wah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚
SHGP 於 2019年4月19日回覆
Dear Hoi Wah, Greetings from Sunway Hotel Georgetown! Thank you for your review. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Kind Regards, The Management

8/10 不錯哦

真實旅客

喜歡：員工素質
於 2019 年 3 月住了 4 晚
SHGP 於 2019年4月5日回覆
Dear Guest, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are delighted that you have enjoyed your stay with us during this visit. We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Georgetown your preferred choice of accommodation in Penang. Yours sincerely, The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice,Clean,Convenient
於 2019 年 2 月住了 2 晚
SHGP 於 2019年2月25日回覆
Dear Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We appreciate if you may recommend us to your loved ones and look forward to welcoming you back with us in the not too distant future. Regards, The Management

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 2 月住了 8 晚
SHGP 於 2019年2月21日回覆
Dear Guest, Thank you for your kind review. We appreciate if you may recommend us to your loved ones and look forward to welcoming you back with us in the not too distant future. Regards, The Management

8/10 不錯哦

WilliamTam

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good enough. Location is handy, near downtown. Sadly, it only has foot massage. No body massage.
於 2019 年 2 月住了 3 晚
SHGP 於 2019年2月14日回覆
Dear WilliamTam Greetings from Sunway Hotel Georgetown! Thank you for your review. Please be informed that while the Nagoya reflexology centre in our Lower Ground provides limited message services, guests may enjoy more massage options at their establishment across the hotel. Nevertheless, we thank you for your kind compliments on our location, and we are glad that you enjoyed your overall stay with us. We are grateful for your patronage to our hotel, and we look forward to your future stays with us. Kind regards, The Management

8/10 不錯哦

KA YIN

喜歡：員工素質
酒店位置方便，附近很多食店！洗手間有異味！酒店服務整體不錯！
於 2019 年 2 月住了 7 晚
SHGP 於 2019年2月15日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 感谢您选择下榻本酒店并期待您的再次光临! 管理层 启

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
員工服務熱心良好，幫忙維修行李箱，讚
於 2019 年 1 月住了 5 晚
SHGP 於 2019年1月30日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 感谢您选择下榻本酒店并期待您的再次光临! 管理层 启

8/10 不錯哦

真實旅客

於 2019 年 1 月住了 3 晚
SHGP 於 2019年1月8日回覆
Dear Valued Guest Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. We are glad that our services are up to your expectation. We wish you will be able to recommend us to your loved one and look forward to welcoming you back with us in the not too distant future. Regards, The Management

8/10 不錯哦

Ruby，HKG

喜歡：整潔度和員工素質
房間寬敞，可惜床褥比較軟。酒店周邊好旺，有大型商場和路邊小吃，到了傍晚更有很多車仔檔，很有風味和便宜。而且在光大商塲的巴士站，有架免費巴士可搭，遊覽一下這個城鎮最佳之選，更可以中途下車徙步逛逛，攰了又可在其中一個站上車再往前走，亦或回到起點。
於 2018 年 12 月住了 3 晚
SHGP 於 2018年12月31日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 感谢您选择下榻本酒店并期待您的再次光临! 管理层 启

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 4 晚
SHGP 於 2018年12月21日回覆
Dear Valued Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚
SHGP 於 2018年12月21日回覆
Dear Valued Guest Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 有夠讚

Shuk Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good & convenient Hotel
Very convenient location for traffic, food and shopping. New Land food night market is just at the side of hotel. Gift shops are also around the hotel. The staffs are very helpful and can speak different language. They hire us umbrella while it is raining outside. The shuttle bus service take us to main sightseeing daily at 10am, 12noon & 3pm.
於 2018 年 12 月住了 1 晚
SHGP 於 2018年12月17日回覆
Dear Shuk Ling, Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. Indeed our hotel is strategically located in the heart of Georgetown and we received many positive feedback in terms of convenience. We are glad that you found our location ideal to your needs. Your kind compliments on our staffs and services are most appreciated. Rest assured that they will be shared to serve as their encouragement to continue with good works. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We are most grateful for your patronage to our hotel and we look forward to welcoming you back with us again. Regards, The Management

10/10 有夠讚

真實旅客

於 2018 年 12 月住了 5 晚
SHGP 於 2018年12月12日回覆
Dear Valued Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. We appreciate if you may recommend us to your loved ones and look forward to welcoming you back with us in the not too distant future. Regards, The Management

10/10 有夠讚

Man Yan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
SHGP 於 2018年12月11日回覆
Dear Man Yan, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
The location very convenient ................................
於 2018 年 11 月住了 3 晚

8/10 不錯哦

C，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店職員表現，能夠禮貌地答覆查詢;酒店設施也良好，若按摩泳池能加以和暖水代替冷水就更好。整體而言，酒店職員及設施均良好。
於 2018 年 10 月住了 1 晚
SHGP 於 2018年10月31日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务. 本酒店依然感谢您的建议，并将您的评语传达于酒店管理层以提升我们的服务水平。感谢您选择下榻本酒店并期待您的再次光临!

8/10 不錯哦

chun tung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 3 晚
SHGP 於 2018年10月22日回覆
Dear chun tung, Thank you for your kind review. We appreciate if you may recommend us to your loved ones and look forward to welcoming you back with us in the not too distant future. Regards, The Management

8/10 不錯哦

Eva，檳城

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
SHGP 於 2018年10月8日回覆
Dear Eva, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We appreciate if you may recommend us to your loved ones and look forward to welcoming you back with us in the not too distant future. Regards, The Management

10/10 有夠讚

Pangyen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good experience for 2 nights stay
Good location. With shoping cernter and street foods arround. Snacks and soft drinks in room. Need more training on the staff in restaurant.
於 2018 年 9 月住了 1 晚
SHGP 於 2018年10月8日回覆
Dear Pangyen, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Please be informed that your comment on our staff has been duly noted and highlighted to the relevant department for necessary service improvements. Thank you for highlighting this matter to us, giving us an opportunity to further enhance our service standards. Nevertheless, we are glad that you found our location ideal to your needs and our room comfortable for your stay. Thank you for your patronage to our hotel. We hope you enjoyed your overall stay with us and had a memorable trip to Penang. We await the pleasure of greeting you again in the not too distant future! Regards, The Management

10/10 有夠讚

Pui Yan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整潔舒適
地點方便，房間設計簡約，整潔舒適，非常滿意，如果下次再來檳城，會再選擇此酒店。
於 2018 年 7 月住了 2 晚
SHGP 於 2018年9月26日回覆
尊贵的顾客, 谢谢您的评论并且希望您享受我们的服务! 感谢您选择下榻本酒店并期待您的再次光临! 管理层 启