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檳城喬治城 JEN 酒店 - 香格里拉集團的評分

4 out of 5
檳城喬治城 JEN 酒店 - 香格里拉集團

評論

8.8

有夠讚

10 分，有夠讚；1006 則評論中有 528 則" "
8 分，不錯哦；1006 則評論中有 381 則" "
6 分，一般般；1006 則評論中有 60 則" "
4 分，不太好；1006 則評論中有 23 則" "
2 分，很糟糕；1006 則評論中有 14 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Chi Kwong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Lai Ping

喜歡：整潔度、員工素質和住宿環境和硬體
All the staffs are nice and helpful,the hotel located in the centre of the town,very convenient.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Rebecca

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Ho Ming

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

PUI YI

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel recommended to travellers
Excellent, spacious room with great facilities and interior design at a hotel in convenient location close to free city bus station and walkable to some key attractions.
於 2023 年 10 月住了 3 晚

4/10 不太好

Lap yan

情侶出遊
喜歡：整潔度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Hsiu yen

於 2023 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯哦

ICHIEH

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
隔音稍弱，其餘都很好 住宿附近交通，飲食都很方便，房間也舒適。 會考慮再入住
於 2023 年 9 月住了 3 晚

10/10 有夠讚

CHINGLING

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Han Ling

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 7 晚

8/10 不錯哦

Chuan Pin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect location in downtown, good service
Perfect location in downtown, good service, quite room enviroment... But, poor drainage in the bathroom and outdated facilities
於 2023 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Wing Hay

商務旅客
喜歡：員工素質、住宿環境和硬體和客房舒適度
General Appraisal of Hotel
Checkin was smooth. Frist sight i to the roomis fine n bright n tidy.The face towel had stains on it. The next morning I was not provided with face towels so was the second mofrning. I needed to chase for it. While the rest of my stay was fine. In general it is good at the price. The breakfast didn't had much choose. General service was fair.
於 2023 年 5 月住了 5 晚

10/10 有夠讚

HUICHUAN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
於 2023 年 5 月住了 2 晚

10/10 有夠讚

CHINGLING

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚

8/10 不錯哦

L

於 2023 年 3 月住了 3 晚

10/10 有夠讚

KWOK TO FLORA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2023 年 3 月住了 4 晚

8/10 不錯哦

Pak yin

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店整體不錯，唯獨周邊沒有好玩景點。
於 2023 年 2 月住了 1 晚

10/10 有夠讚

JEN CHI

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 1 月住了 5 晚

10/10 有夠讚

Chih Jen

於 2023 年 2 月住了 3 晚

10/10 有夠讚

Tat Sang David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 7 晚

10/10 有夠讚

Mei Wan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is good but some water leaking from ceiling in room
於 2022 年 12 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2022 年 11 月住了 1 晚

8/10 不錯哦

Chi Kin Wilson

於 2022 年 10 月住了 5 晚

8/10 不錯哦

Kam

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Network, clean
於 2022 年 10 月住了 3 晚

10/10 有夠讚

Derlan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚

8/10 不錯哦

Kai ming

於 2022 年 7 月住了 1 晚

10/10 有夠讚

CHINGLING

於 2022 年 7 月住了 1 晚

8/10 不錯哦

KWOK WAI DANIEL

於 2022 年 4 月住了 5 晚

8/10 不錯哦

SUETFAN

於 2020 年 3 月住了 4 晚

10/10 有夠讚

Man Lung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Choice in Penang
Locate in City center. Very good location. Good facilities and great food
於 2020 年 2 月住了 4 晚
nadia 於 2020年3月12日回覆
Dear Man Lung, Thank you for sharing your review with us. We are indeed conveniently located with easy access to hawkers and shopping malls. Thank you for the nice comments on the facilities and dining experience. We look forward to having another opportunity to welcoming you back soon. Best regards, Ody Odayappan General Manager

10/10 有夠讚

lee yen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的飯店，周圍有很多可以購物的地方和餐廳
於 2020 年 2 月住了 2 晚
nadia 於 2020年3月12日回覆
Dear Lee Yen, Thank you for sharing your review with us. We are simply glad to know you enjoyed the stay. We are indeed conveniently located in the heart of Georgetown which our guests can explore the city within walking distance to local eateries, street arts, and UNESCO Heritage sites. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

CHING LING

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
nadia 於 2020年2月11日回覆
Dear Ching Ling, Thank you for giving us a full score rating. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Check in 櫃臺人員感冒咳嗽，防疫期間，很敏感！check in 手續太慢，應改善。
於 2020 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Overall good service however some towels and cups in the room were stained. Washing machine was not very clean either.
於 2020 年 1 月住了 4 晚

8/10 不錯哦

CiCi

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2020 年 2 月住了 2 晚
nadia 於 2020年2月11日回覆
Dear Cici, Thank you for giving us high score rating. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
房間寬敞，窗外看遠，安靜，舒適，地點適中，Grab 汽車便利，還有另一個香格里拉酒店可享免費戶外設施。
於 2020 年 2 月住了 3 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
nadia 於 2020年2月11日回覆
Dear Guest, Thank you for the score rating. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

JIAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
nadia 於 2020年2月19日回覆
Dear Jian, Thank you for giving us a full score rating. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 2 晚
nadia 於 2020年2月3日回覆
Dear Guest, Thank you for giving us a full score rating. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
室內面積大有驚喜～比起其他酒店房間濶大一倍有多～是套房來的～又有洗衣機及乾衣機功能～廚具微波爐咖啡機都有～前檯及客房服務一流熱情招待～出酒店很近去到两個不同的夜市～行十五分鐘可到大部份打咭景點好方便～極度推薦這酒店！
於 2020 年 1 月住了 3 晚
nadia 於 2020年2月3日回覆
Dear Guest, Thank you for sharing your kind review with us. It brings me great joy to learn that you enjoyed the comfortable rooms, room amenities, and hotel location. The strategic location of the hotel in the middle of Georgetown has certainly brought many compliments from many guests as well. We can't wait to welcome you back again for yet another awesome stay! Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
nadia 於 2020年2月3日回覆
Dear Guest, Thank you for giving us a full score rating. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager

8/10 不錯哦

KarenL.，Hong Kong

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good: We stayed for 3 nights. The welcome fruit cup in the refrigerator was impressive. The room was clean and facilities were quite new. Staffs were very nice and responded to our requests timely. One day after room making, my book gone missing. I reported to the front desk and they managed to retrieve it for me. The staff left a bottle of cleaning detergent in our room and we returned it to them also. Bad: The room service food quality was average, have rooms for improvement. The only thing I had to pick on this hotel was the massage service. The lady masseur I had was not up to standard, her skills were not worth for money and her long sharp nails were not for massage. I doubt her professionalism on massage. I chose aromatherapy massage, but I only got Johnson's baby oil to rub on my body- which was like a scam. The towel on massage bed was too rough and made my skin itchy.
於 2019 年 12 月住了 3 晚
nadia 於 2020年2月3日回覆
Dear KarenL, Thank you for sharing your review with us. Thank you for taking the time to share this constructive feedback and we are sorry to hear that the experience has fell short in your recent visit. Your specific comments on the shortfalls as highlighted have been well taken to ensure improvement for your future visit. We sincerely hope to have the opportunity of welcoming you back for the chance of earning back your trust in the brand and hotel. Best regards, Ody Odayappan General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay, the room is clean, the staff is friendly.
於 2019 年 10 月住了 5 晚
nadia 於 2020年1月7日回覆
Dear Guest, Thank you for sharing your review with us. We are so pleased to know you had a happy stay with us. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager

8/10 不錯哦

真實旅客

親子旅遊
喜歡：設施服務和住宿環境和硬體
Very good location, near 2 landmarks, 1st Avenue and skywalk. beds are big enough, just not very detail cleansing. I got a medicines fm last guest. I have a kids, luckily I discovered before they eat. Check in and out just 2 staffs to handle. But it's allow do the check out process during mid night and leave the room at morning., 2 guests before me, but take me 25 mins. I did the early check out process and reach the morning flight . Hotel tools are old, many glasses are cracked. I changed 4 times. And all the glasses I didn't use and I discovered they are cracked, May be is too thin of the glasses. Just wondering the staff not check before giving me
於 2019 年 12 月住了 2 晚
nadia 於 2020年2月3日回覆
Dear Guest, Thank you for sharing your review with us. We have noted the constructive comments for some areas as highlighted which did not meet the expectation. The shortfalls as described are much regretted, and we would rest assure you that these are not the norm in our standards. We sincerely hope we can welcome you back for a much better stay experience. Best regards, Ody Odayappan General Manager

8/10 不錯哦

TING LAM DAVID

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便，很多景點可以步行前往，房間寧靜舒適，
於 2019 年 12 月住了 4 晚
nadia 於 2020年2月3日回覆
Dear Ting Lam David, Thank you for sharing your review with us. We are simply glad to know you enjoyed the stay and we look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room spacious, toilet very nice, tv too small, tv channel option less
於 2019 年 12 月住了 8 晚