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西方城點公寓的評分

4 out of 5
西方城點公寓
Eyre Square, Galway, Galway

評論

8.6

有夠讚

10 分，有夠讚；366 則評論中有 181 則" "
8 分，不錯哦；366 則評論中有 124 則" "
6 分，一般般；366 則評論中有 34 則" "
4 分，不太好；366 則評論中有 15 則" "
2 分，很糟糕；366 則評論中有 12 則" "

8.8/10

整潔度

8.2/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Wing Fai，Hong Kong

喜歡：整潔度和客房舒適度
Nice 2 rooms apartment
Convenience location, but you need to check in at another hotel across the street. Got a big and nice kitchen. Bad thing is the washer didn't work.

8/10 不錯哦

Jennifer

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
We had a lovely stay at Citypoint. While the room was smaller it was well laid out and eaisly accommodated us and our 2 north american sized suitcases. It was central without being too noisy. Easy to walk where we wanted to go.
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Ashley

團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great accomodations for a group of 4 - plenty of room to move around! The apartment was modern and clean, with a beautiful view of the city. Location made it easy to get around town; only a five minute walk from the train and bus stations and maybe a 10 minute walk to the Latin Quarter. Would definitely recommend.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Aurabind

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Nigel

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location
於 2024 年 3 月住了 1 晚

6/10 一般般

Phil O

團體旅遊
喜歡：整潔度
不喜歡：設施服務
The property is lovely inside but lacks a few basic items such as a cafetière or a teapot. The door to the street was sometimes difficult to open. Otherwise, it’s in a good location with nice rooms.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Geraldine

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Courtney Lynn

喜歡：整潔度、設施服務和住宿環境和硬體
Absolutely wonderful property in a key location at the heart of Galway.
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Rita

家庭旅遊
喜歡：設施服務
Loved the location and city view. I was surprised at how spacious and modern the apartment was.. only thing I didn’t care for was the bed was awfully uncomfortable.. that’s a preference tho.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Jon

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Andrew

情侶出遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great option for a small group, rooms were nice and very comfortable. Great location in Galway. Kitchen was handy

2/10 很糟糕

Andrew

喜歡：整潔度和住宿環境和硬體
Location and apt was nice. Check in was difficult and convoluted with car, parking and getting to apt on a different location. This inconvenience however, paled in comparison to the lack of hot water for showers. There was ZERO HOT WATER!!!!! We could not take a shower
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Donna

於 2023 年 9 月住了 2 晚

8/10 不錯哦

Philip

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The apartment was clean and spacious and location was excellent. The private parking was also a plus. We had a balcony/terrace, but there was not patio furniture, which was a little strange. The check-in process however was confusing and frustrating. you have to check-in at the Western Hotel first, and finding parking while you do this was very difficult, it was also not clean that this was the process, although it may be contained in the instructions provided and I just didn't read through them carefully enough....would be useful to state this in a more obvious way so it is clear - overall a very positive experience with the check-in being the check-in process being the only real issue.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

karni，Ramat Hasharon

喜歡：整潔度、設施服務和住宿環境和硬體
Citypoint was a wonderful surprise, from the warm welcome from Wade upon arrival, the spacious parking, the beautiful apartment with huge windows from which you can see the sunrise in the morning, and the location was perfect: small grocery store on the other side of the road, and 8 minutes walking from the center of town. Only thing missing was a small shelf in the bathroom to put the shampoo and conditioner on, but this is small details. We loved it and already recommended it to our friends
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Stephanie，Pittsburgh

於 2023 年 8 月住了 2 晚

8/10 不錯哦

Fiona

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This apartment is in a perfect position for exploring Galway. You can hear traffic noise in the living room during the day but it isn’t overbearing. The bedrooms are at the back of the apartment and we heard no noise at all. It’s large and spacious, perfect for 4 people. There is great kitchen space with most things you would need with a good fridge freezer. This was quite full of purchasable drinks and snacks, but if you are not buying them you can move them out of the fridge for your stay and put them back as you leave. Marks and Spencer’s is across the road and a brilliant Lidl with a fresh bakery is less than 5 minutes walk. Check in was explained really well before we arrived, checking in at the hotel and then going around to the apartments. I understand some of the reviews mentioning this, driving from the hotel to the apartments is a wee bit awkward mainly due to the one way system around Galway. I’m not sure there’s anything that could be done to change that. A few niggles such as no ironing board or anything to dry clothes and towels on. With four adults all showering each day we needed a clothes horse. The apartment felt quite stuffy at times as you couldn’t any windows in the living area. Overall a great apartment and I would recommend staying here.
於 2023 年 8 月住了 3 晚

8/10 不錯哦

Ronald

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Good location, easy walk to all the pubs restaurants night life, but just far enough away to be quite great views
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Brett

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 8 月住了 1 晚

6/10 一般般

Jason

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Was unaware the actual registration / key retrieval was at the Western up the block. Not joyous after walking 3 luggage items in the rain from the train. Had to locate that guidance on the apartment lobby door. No useful shelving in unventilated bathroom - clean clothes and toiletry kit were perched on garbage can cover and windowsill, respectively. Whether it was the pub across the street or a downstairs neighbor, people were singing at the top of their lungs until 0300. This is not the fault of the apartment owner, but a feature of the neighborhood. Clean, spacious 2 bedroom apartment with 2 bath. Separate quarters were appreciated after 4 of us sharing a 2 bed hotel room in Dublin.
於 2023 年 7 月住了 2 晚

6/10 一般般

真實旅客

團體旅遊
喜歡：整潔度和客房舒適度
Disappointing stay
We have stayed here in the past and had better experiences. This time, the carpet in both bedrooms was very stained. One of the bedrooms has an unpleasant odor.The washing machine did not work. We learned of that when the clothes were soaking wet after the dry cycle. This was an ongoing problem with many communications with the staff and trips to have our same load of clothes dried. The toaster did not work. There was a bare minimum of kitchen utensils. There is still a beautiful view from the living area and the beds were comfortable. The staff were very helpful and pleasant.
於 2023 年 7 月住了 6 晚

4/10 不太好

Charlie

情侶出遊
喜歡：整潔度
不喜歡：設施服務
Likes: Comfortable modern apartment located in the heart of the city. Dislikes: Underground parking is tricky to get to. After driving in circles for some time, we called the front desk asking for directions and was told to "Google it." The receptionist hung up on us after asking to speak to the manager. Half of the fridge was taken up with snacks and drinks for sale. The door shelves couldn't be used because the guards had been removed. We could barely get our items in. Half of the dining table was covered with snacks, drinks, and an erected plastic price list. Yes, a price list! Had to run out an purchase a coffee maker because none was provided! No shower soap holder. Couldn't sleep the first night due to a loud hissing noise emitting from the locked utility closet. The next day we reported the issue to the same receptionist that hung up on us. "We'll send someone over right away." Nothing. A second sleepless night. Spoke to housekeeping staff the next day, who managed to get a maintenance person there promptly. Later plumbers arrived to replace a pressure valve, just as we were preparing to get ready for the evening. Water had to be shutoff. Instead of receiving a level of customer care matching the five-star price we were paying, we were met with a defensive and insulting manager who challenged if we ever called. "We can't do anything about something we don't know about. Who did you speak to?" After suggesting compensation, we were given an insulting 50 euro credit.
於 2023 年 7 月住了 3 晚
Western Management 於 2023年7月19日回覆
Dear Charlie, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the boiler. Unfortunately, there was some miscommunication over this and therefore management and maintenance were not aware of the issue. Otherwise, we would have tried to fix it as soon as possible. Sometimes, there are maintenance issues which require a professional to repair and in this case, we arranged a plumber to call.In terms of the parking situation, Galway's traffic system can be quite tricky to navigate when you are not used to it. And while it is out of our control, we do comprehend the difficulty of it. That is why we give detailed directions on check in. If you weren't able to follow said directions, Google maps is a good guide to use in order to get there, which is what the receptionist was referring to. In relations to the snacks and drinks in the apartment, it is something that we offer as some guests do like having the option to purchase some drink/food without having to go out. There is no obligation to buy these and if they are in the way, they can be easily moved to one of the cupboards. The manager you spoke to was merely trying to ascertain which member of staff you had spoken to and when, in relation to your complaint. She in no way intended to be "defensive and insulting" and it is unfortunate if you perceived it as such. We are sorry that these issues affected your stay.Best regards, The Western Hotel Management Team

6/10 一般般

John YS

家庭旅遊
喜歡：整潔度和客房舒適度
Not a pleasant stay
No air-conditioning which makes it hot and stuffy in summer. Took 3 visits to reception which was in another building across the road to get 2 small fans. Venetian blinds in master bedroom did not provide privacy nor black out - again a problem when the sunrise is 3:30am. Master bathroom was very dim. Since the building is above TK Max, the delivery trucks unload at 5-6am which created a lot of noise.
於 2023 年 7 月住了 2 晚
Management 於 2023年7月26日回覆
Thank you John. We appreciate the constructive feedback and have addressed these issues to our maintenance and management team. We hope to improve this for any future stays you wish to take with us.

10/10 有夠讚

Judith

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Centrally located, walk to many dining options
於 2023 年 6 月住了 3 晚
The Western Hotel Team 於 2023年7月26日回覆
Thank you Judith , we can't wait to welcome you or your friends and family here again!

10/10 有夠讚

David

家庭旅遊
Very easy base for seeing Galway
於 2023 年 6 月住了 3 晚
The Western Hotel Team 於 2023年7月26日回覆
Thank you David , you are welcome back any time!

10/10 有夠讚

Josee

團體旅遊
喜歡：設施服務
不喜歡：整潔度和住宿環境和硬體
L’appartement quoique très beau aurait besoin de beaucoup d’amour. Les armoires de cuisine très défraîchies, très petit frigo pour un apart de 3 chambres et 3 salles de bain, la laveuse à linge est dans la cuisine ( on se demande pourquoi? ) pas de luminaire au dessus de la table à manger, la carpette du salon est à jeter , le grillage d’aération au plafond du salon est très sale. En général ce n’est pas très propre pour un prix si élevé . En plus les immenses vitres dans le salon sont très sales , les pigeons s’en donnent à cœur joie sur la terrasse qui est inutilisable .
於 2023 年 6 月住了 2 晚
Management 於 2023年7月26日回覆
Merci pour ton soutien. Nous sommes constamment à la recherche de nouveaux moyens d'améliorer chaque aspect de nos activités.

10/10 有夠讚

Garret

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
They gave great instructions about checking in. We were able to easily walk everywhere we needed. But it was nice having parking in case we needed to leave the city.
於 2023 年 6 月住了 3 晚
The Western Hotel Team 於 2023年7月26日回覆
Thanks Garret for your great review, we can't wait to see you or your friends and family again very soon!

10/10 有夠讚

Cristina

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This is a fantastic apartment - Location, Location, Location - the apartment is spacious, clean, BIG, - my family of 4 (kids ages 16 and 11) loved it.
於 2023 年 6 月住了 2 晚
The Western Hotel Team 於 2023年7月26日回覆
Thank you Cristina, we look forward to seeing you again!

10/10 有夠讚

Janet

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 6 月住了 3 晚
The Western Hotel Team 於 2023年7月26日回覆
Thank you Janet , you're welcome back anytime!

10/10 有夠讚

Nancy

情侶出遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Check in was in a different location, and a little wierd
於 2023 年 5 月住了 2 晚
Management 於 2023年7月26日回覆
Thanks for your kind rating and constructive feedback Nancy. We always do our utmost to provide guests with information on the check in process prior to arrival, nonetheless we will address this to management to see if we can make this information clearer and most concise.

10/10 有夠讚

Louise

喜歡：整潔度、設施服務和住宿環境和硬體
Tout est ok, mais manque des crochets dans les salles de bain.

2/10 很糟糕

Scott

團體旅遊, 家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Parking was a nightmare
於 2023 年 5 月住了 1 晚
Front Desk 於 2023年6月1日回覆
Hello Scott, Thanks for the feedback.We have now added our CityPoint Parking entrance to google maps and guests are now provided with detailed instructions with pictures of both the pedestrian and parking entrance. We're sorry for the trouble you had with parking and we hope you can see the improved experience if you decide to stay with us again.Warm Regards,Front Desk

10/10 有夠讚

Theresa

於 2023 年 5 月住了 2 晚
Front Desk 於 2023年6月1日回覆
Thank you!

10/10 有夠讚

Barb

於 2023 年 4 月住了 1 晚
Front Desk 於 2023年6月1日回覆
Thank you!

8/10 不錯哦

Sionnain

於 2023 年 4 月住了 1 晚
Front Desk 於 2023年6月1日回覆
Thank you! Feel free to provide any feedback or suggestions, we're always looking to improve!

8/10 不錯哦

Peter

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Location and spaciousness. Plus washer-dryer. Not enough towels. Pillows like sandbags.
於 2023 年 3 月住了 5 晚
Front Desk 於 2023年4月14日回覆
Dear Peter,Thank you for taking the time to leave a review. We are sorry to hear you did not like the pillows and we will raise this with our accommodation manager. We would have been happy to provide you with extra towels had you contacted us.We hope to see you again in the future!Best regards,The Western Citypoint Team

8/10 不錯哦

Kristie

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Hannah

於 2023 年 3 月住了 1 晚

6/10 一般般

Katie

喜歡：整潔度
It was lovely but heating wasn’t working except one bedroom but overall it was warm enough but need more heating
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Winifred

於 2022 年 12 月住了 1 晚

10/10 有夠讚

Walter

喜歡：整潔度和客房舒適度
City Point apartments could not be more conveniently situated, overlooking Eyre Square. Parking is free with the apartment which gives you the freedom to explore the City on foot without the hassle of paid on street parking. The apartment was spotless, well equipped for any length of stay, and was warm on arrval. If you don't like being cooped up in a hotel room or BnB, then the space and independence of apartment living is worth the extra. I had trouble accessing the underground carpark owing to a one way system, roadworks and general fatigue on my part after a long day of driving, but the staff at the Westin where we checked in are extremely helpful. Id love a few nights in Galway and explore more of the West, this apartment is the perfect base for such a trip.
於 2022 年 11 月住了 1 晚

2/10 很糟糕

Lalgith

於 2022 年 11 月住了 6 晚

10/10 有夠讚

Claudia

於 2022 年 9 月住了 7 晚

8/10 不錯哦

Susan

情侶出遊
喜歡：整潔度和住宿環境和硬體
Great location & large apartment, but a bit stingy on basic supplies. No tissues, very small supply of tea & coffee & long life milk was way out of date. Felt sterile & unloved.
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Kimberly

喜歡：整潔度、設施服務和住宿環境和硬體
The rental was lovely. A dish towel for the kitchen would be nice. Some simple instructions on locking the windows and doors would be helpful (being foreign visitors we struggled the first few times with each). But the beds were comfortable, and the location was perfect to town.
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Austin

喜歡：整潔度和客房舒適度
Fully furnished appartment
The apartment was spacious and well appointed for appliances. It felt like staying in a home away from home.
於 2022 年 9 月住了 1 晚

6/10 一般般

Matthew

喜歡：整潔度和住宿環境和硬體
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Ryan

團體旅遊
喜歡：整潔度和客房舒適度
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Sonja

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very spacious flat right near the city center. Clean and comfortable. The staff was very friendly and the on-site parking was nice to have. Would definitely stay here again!
於 2022 年 8 月住了 2 晚

4/10 不太好

Kaija

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
They sold it to us as a 4 person apartmebt but there were beds only for two unless you are a midget.
於 2022 年 8 月住了 3 晚