福田Spa 飯店，旅行前必看！

「10月16日我入住了兩間客房，為期三天兩夜。辦理入住時，酒店已透過信用卡預授權扣起了相應的房費。然而，在第二晚凌晨兩點，我突然收到銀行通知，顯示酒店再次扣除了一筆款項。 第三天辦理退房時，職員完全沒有察覺此事，直到我主動查詢才進行核對，並發現是另一名同事在無故情況下進行了該筆額外交易。更令人質疑的是，為什麼另一名並非為我辦理入住手續的職員，竟然可以隨意動用我的信用卡資料進行交易？這顯示酒店在保障客人信用卡資料及內部權限監管上存在嚴重漏洞。 職員當時雖即時處理並印了一張取消交易收據給我，但截至11月13日，我的信用卡依然被扣起這筆信用額。酒店員工出錯，卻只是單純在系統取消交易了事，完全沒有通知其收單銀行盡快跟進處理，變相要客人苦等足足30日，待交易過期失效才自動取消，這會不會太荒謬？」

「Thanks for the excellent Ritz-Carlton executive lounge team and all staffs, especially for Elina, for their excellent services and arrangements and made us have a wonderful birthday trip!」

「酒店整體體驗不錯, 最好的是前台接待處員工服務態度優秀,令客人感覺良好. 就算是清潔房間的姐姐, 要求更換毛巾時態度也非常好， 對酒店印象加深.」

「客房清潔度不錯」

「Great service and nice executive lounge」

「I booked the hotel because of the five five-star rating below. However, upon arrival at the hotel, I know the ratings are all fake. One can father it from the fact that all ratings were made at similar time. 1. The reception staff told me that there is no window in my room. I told her that it has not been so stated in my booking. After some discussion, she eventually gave me a room with a window 2. The room is not dirty but it is not spotless either. There is rubbish between the wall and the...