Apartments in Frederick County

"Clean rooms with spacious interior. "

"The airport shuttle was a bit late. Another hotel shuttle dropped me at this hotel. The room was clean and comfortable in spite of a strong, cold wind creeping through the doorjam crack. The only problem was the smoke being blown in with the cold wind. The staff was great - friendly and helpful."

"All was fine but when I arrived they charged me about $50 more than the Hotels.com quote"

"Beautiful hotel -rooms were very spacious, pool was great, bar has nice selection and staff. We were there in March so outdoor pool etc was not open but it looked pretty with waterfalls etc.Spa was nice but very expensive. "

"Place was clean and comfortable. Friendly staff and decent area. I will definitely stay again."

"overcharged at the bar by Stephen"

"Facilities are in great condition. Rooms were well appointed, clean, and spacious. Staff was welcoming at check-in and everything ran smoothly."

"We stayed for one night. Had not eaten and were to tired to go out. We ate at their bar and found it to be excellent. The food, people and drinks were very good. The bed was very comfortable."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."