「Staying at this hotel gives a special sense of nostalgia. I noticed that the furniture in the hallways and common areas has a strong historical feel, which I really like. The hotel is also very close to MIT, making it a convenient starting point for visiting the campus.」
「Best hotel in Boston without question! The staff are exceptional, very friendly and attentive. The masseuses at the spa, especially (I believe her name was) Paula are very skilled and helpful with sore muscles and joints after traveling. La Padrona, Amar, and The Long Bar all have delicious food. I will definitely be back! 」
「Honestly no matter what I say is not enough to show my appreciation , this hotel is worth every penny I spent. .Amazing service ,clean ,helpful sweet staff ,accommodating and helpful .Thank you all for making my visit one of a kind .」
「Thoroughly enjoyed our stay. All the staff were very friendly and helpful. The rooms were clean and well stocked. I would definitely stay there again」
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "
