My first night there was a nightmare. We arrived at Omni Parker House (OPH) around 6:30, Thursday, July 17th. The hotel had overbooked rooms and we had no room! I made this reservation at least a month earlier through Expedia. I was supposed to have a deluxe room/King size bed. After several hours, and attempts to appease us with water bottles, they stuck us in what was no bigger than a broom closet with a queen size bed.
We were assured we would have a room when we came down the next morning. Morning became mid-afternoon and we finally got in our room.
The night manager that first night thought he would buy us dinner for our inconvenience. I told him I was not made whole by this gesture so then he just took the dinner away and knocked $150 off the charge (still havent seen that).
They also said we had a destination fee to pay. I showed them my Expedia receipt verifying I paid the destination fee already. The girl behind the counter said destination fees are always paid at the hotel so Expedia made the error.
Half of my trip was a bust because of their incompetence. They were condescending and patronizing. The hotel rooms are no better than Holiday Inn Express, if that good. This hotel tends to think their history makes them still great. They would be wrong.
Awful experience, all the way around.