Worst staff and service ever.
The hotel is new and is clean and nice. Food is tasty.
1. There is zero management and zero systems - there is no organization at the check in desk. People keep budding in to ask questions. Staff does not know how to manage a crowd of ppl checking in. In fact, when customers were getting irritated by the check-in staff, the staff retaliated by yelling at waiting customers. This is because the hotel does not have a systemized check in and check out system.
2. We ordered an airport transfer but no one showed up at the airport - at checkout they asked for a bill for the taxi they sent. We had to take a private taxi after waiting 20 minutes for the hotel taxi to show up (we have confirmation msgs from the hotel that a car would be sent for us but none was)
3. Restaurant has no organization, servers do not know how to prioritize which orders and which tables. The staff is untrained and it took them 45 mins to bring us ice…. Yes ice.
4. Food was cold - we sent a few dishes back because they were cold. When they were re-sent to us, they were still cold.
5. Check out is 12pm and check in is at 2pm. We were called before 12pm to check out as there is a group waiting. However, we did not receive our room until 3.30pm on the check in date.
Overall 0 stars!
Sanchita
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Seema,bellaire
家庭旅遊
2024年3月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
New hotel ! Polite amazing staff !!
Booked me a car last minute to airport when my cab didnt show !!!
Pl stay here !!! About 20 mins from Ram mandir !!!
10/10 …
Seema
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Abhinav
家庭旅遊
2024年3月25日
喜歡:整潔度、設施服務和住宿環境和硬體
Rooms are clean with new furniture, property itself is new and clean. Service not the best, staff sometimes seemed confused, can take multiple times asking for something to get done before it happens. Food okay, dining hall staff not always very attentive.
Abhinav
於 2024 年 3 月住了 2 晚
8/10 不錯哦
Samir
2024年3月20日
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient option
Samir
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Anil
家庭旅遊
2024年3月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome & super tasty lunch, we are very satisfied with all food items. however do not order South indian items, they are not that great. I would also suggest to install towel place holder with in shower area, with out this we have to walk around and there is a risk to skid and get injured. Hence I request management to install Towel place holders in shower place.
Anil
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Sanam
2024年2月29日
Sanam
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Gautam,Arlington
家庭旅遊
2024年2月24日
喜歡:整潔度、員工素質和設施服務
the hotel was easy walk to the mall. the staff was really helpful. the lobby and restaurant are excellent. the food selection was incredible. the only issue is that the rooms were old and need some renovation