「The hotel is newly opened, the designs are excellent with a great vibe. I made the booking knowing new hotel may have glitches and expecting some "surprises". It turned out to be true as my room had an entire electricity blackout during the night with the air ventilation also stopped functioning. It was certainly not a good experience to say the least.
The next morning I went to the front desk to report this, led by Jessica, the front desk staffs were very understanding and patience to help...
「Great location and pricing, plus the staff are really accommodating. Some of the kindest cleaning staff I've ever come across as a heavily pregnant incredibly ill woman, my partner and I appreciated how kind the ladies were and how respectful of our privacy they Also were」
「The following were excellent:
-Qstay staff very friendly and professional
-Location right in the middle of Surfers with shops right outside the door
-Easy parking
-Nice view of the beach
The following feedback was provided:
-Kitchen and laundry cabinets were water damaged and require replacement due to mould
-Ensuite unusable due to low hot water pressure
-There was caked silicone applied around the ensuite toilet base which was an offputting brown / yellow colour.
-Both shower...
「The motel is newly open. It has a Mediterranean themed finishing, with olive green as main tone. The room was very clean, with TV, fridge and coffee machine. The bathroom was very beautiful. It uses a self-check-in system. If you book prior you stays, you should be fine, just follow the instructions and you will receive the passcode. If we book it the same day, as what I did, best arrive before 5PM. I didn’t receive the check-in instructions, but I managed to meet a very helpful and friendly...
"The hotel is newly opened, the designs are excellent with a great vibe. I made the booking knowing new hotel may have glitches and expecting some "surprises". It turned out to be true as my room had an entire electricity blackout during the night with the air ventilation also stopped functioning. It was certainly not a good experience to say the least.
The next morning I went to the front desk to report this, led by Jessica, the front desk staffs were very understanding and patience to help me sort things out. Ariel and Lachie were very professional and friendly going through the process and made the bad experience a lot less irritating.
All other staffs I have had a chance to interact with were all very friendly, if you are thinking of booking please expect there might be minor glitches but the staffs there are going to do their bests to help you through that."
