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愛丁堡禧市美居飯店的評分

4 out of 5
愛丁堡禧市美居飯店
38 Gardner's Crescent, Edinburgh, Scotland

評論

8.4

非常好

10 分，有夠讚；1001 則評論中有 439 則" "
8 分，不錯哦；1001 則評論中有 390 則" "
6 分，一般般；1001 則評論中有 95 則" "
4 分，不太好；1001 則評論中有 53 則" "
2 分，很糟糕；1001 則評論中有 24 則" "

8.8/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
除了離市區遠一點，其餘部分都很好
於 2023 年 7 月住了 1 晚

10/10 有夠讚

yiu kei

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 2 晚
MK 於 2022年9月25日回覆
Thank you for your feedback, we look forward to see you again.

2/10 很糟糕

qiaoqiao

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Never again
First of all, the parking was too far, and I walked 10min after I parking my car; in addition, when I checked out, they were not even willing to give me a mask because "I am no longer their customer."
於 2021 年 10 月住了 1 晚

8/10 不錯哦

Jiajun

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚
Sarah 於 2019年6月25日回覆
Dear Jiajun, Thank you for choosing Mercure Edinburgh Haymarket hotel. I am very pleased that you enjoyed your stay with us. Thank you for taking the time to leave feedback and I look forward to welcoming you back in the future. Kind regards,Sarah Docherty, Front Office Manager.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨舒適飯店位置步行15分鐘可達愛丁堡
乾淨舒適位置不錯愛丁堡步行可達, 唯放下沙發床後房間空間狹小29吋行李難置放, 淋浴設計不良, 因無淋浴門可關洗澡會噴水滿地, 無停車場有配合的優惠停車場是1晚10磅
於 2018 年 4 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 8 月住了 5 晚

8/10 不錯哦

Wai Ching Teresa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

sean，上海

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
总体不错
在爱丁堡中转过夜，旁边有tesco的超市，总体不错

2/10 很糟糕

Fei

情侶出遊
不喜歡：整潔度和住宿環境和硬體
A very bad experience, being arranged by the front desk in a room on the LG floor of the hotel, the bedside lamp in the room is broken, the TV remote control is not working properly, this is not the worst situation, the most unbearable is the strong smell of mold in the air and can seep into your clothes. Stayed in this room for two nights. It was a terrible experience. But the hotel staff was very hospitable.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Judy

喜歡：整潔度、員工素質和住宿環境和硬體
Basement room. I didn’t like it.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Damien，CHARGE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Très bon hôtel proche du vieux centre et du château. Petit déjeuner au top
於 2024 年 2 月住了 2 晚
Jay Shah 於 2024年3月26日回覆
Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!Reservations

10/10 有夠讚

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 不錯哦

Graham

喜歡：整潔度和員工素質
Staff excellent great location 5 min walk to grass Market
於 2024 年 1 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi Graham,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

10/10 有夠讚

alexander

於 2024 年 1 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi alexander,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

10/10 有夠讚

Gillian

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect stay.
Lovely room and staff. Very nice area. Thank you.
於 2024 年 1 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi Gillian,We are delighted that you enjoyed your stay at AC Hotel by Marriott Manchester City Centre!We look forward to welcoming you back next time you’re in Manchester!

8/10 不錯哦

Wayne

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Jay shah 於 2024年3月26日回覆
Hi Wayne,We are delighted that you enjoyed your stay at AC Hotel by Marriott Manchester City Centre!We look forward to welcoming you back next time you’re in Manchester!

8/10 不錯哦

Dave

喜歡：整潔度、員工素質和住宿環境和硬體
Decent room and breakfast, the pillows were pretty hard though so I can't say I slept massively well.
於 2024 年 1 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi Dave,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

8/10 不錯哦

Beverley

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi Beverley,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

6/10 一般般

Belinda

喜歡：整潔度和員工素質
Aircon not woking but they did provide a heater.
Reservation Team 於 2024年1月11日回覆
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

4/10 不太好

Gillian

情侶出遊
We were sent an email before arrival telling us which car park was nearest and the hotel have a discounted rate. So after a 5 hour drive that’s where we parked on 30.12 23. When we checked out in 01.01. 24 we were informed the car park was locked till 03.01.24 no one had told us . The hotel did nothing to help us we had to arrange a hire car ourselves as we had work the next day.then we had to make a trip 9 hours total back to drop the hire car off and collect our car. This is poor service from the Accor group and will be seeking compensation.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Annalisa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Jay shah 於 2024年3月26日回覆
Hi Annalisa,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

4/10 不太好

Theo

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bed was broken with missing wheels. Front of house service ok
於 2023 年 12 月住了 3 晚

10/10 有夠讚

ONUR SULEYMAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Jay shah 於 2024年3月26日回覆
Hi Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

8/10 不錯哦

Amy

情侶出遊
喜歡：員工素質和設施服務
於 2023 年 12 月住了 3 晚
Jay shah 於 2024年3月26日回覆
Hi Amy,Thank you for your positive feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters from arising in the future. We do hope that despite this we will see you back at the hotel again.

10/10 有夠讚

Annick

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Zojuist terug gekomen van 2 nachten in dit hotel. Prima hotel, vriendelijk personeel, stille en schone kamers. Busverbinding naar het centrum op 2 minuten lopen en te voet naar het centrum doe je er ongeveer 15 minuten over. Ontbijt was prima.
於 2023 年 12 月住了 2 晚
Reservation Team 於 2023年12月20日回覆
Dear Annick,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Jay shah 於 2024年3月26日回覆
HI Jennifer,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 不錯哦

Samantha

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Mhairi

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ieuan

喜歡：整潔度、員工素質和住宿環境和硬體
Jay shah 於 2024年3月26日回覆
HI Ieuan,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 不錯哦

Carole

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was in a convenient location. 25 min walk to start of Princess Street. Staff good and helpful . Nice breakfast . Room disappointing as it was very small , heating didn’t seem to work room was cold.
於 2023 年 11 月住了 2 晚
Reservation Team 於 2023年12月7日回覆
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

6/10 一般般

Ciara

情侶出遊
不喜歡：住宿環境和硬體
Good location. Did not like room at all - window faced a wall so was very dark. Bathroom door was broke and didn’t shut fully. Bathroom was a wet room which I don’t like and didn’t find very clean. TV only worked intermittently. Housekeeping opened door without knocking whilst I was getting dressed.
於 2023 年 11 月住了 2 晚
Reservation Team 於 2023年12月7日回覆
Thank you for your feedback.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very central for everything
於 2023 年 11 月住了 1 晚
Reservation Team 於 2023年12月7日回覆
Dear Anthony,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 有夠讚

Paul

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Jay shah 於 2024年3月26日回覆
Hi Paul,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

10/10 有夠讚

Sarah

於 2023 年 11 月住了 1 晚
Jay shah 於 2024年3月26日回覆
Hi Sarah,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!

8/10 不錯哦

Constance

I was in the basement, they should say that it was below ground
於 2023 年 11 月住了 2 晚

10/10 有夠讚

TOMMASO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mancano delle mensole in bagno su cui appoggiare le proprie cose per l'igiene
於 2023 年 11 月住了 4 晚
Reservation Team 於 2023年11月20日回覆
Dear Tommaso,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

4/10 不太好

Catherine

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
I booked this as a special treat for my daughter’s birthday. On arriving in our room there were water marks all over the wall and areas that it had clearly been patched up but not decorated properly. There were also stains on the sheets. Our room was freezing so I was going to call reception but discovered no phone in the room so had to get dressed (was in my pyjamas) and go down to reception to ask for help. The lady on reception was very helpful and came up to help sort out the heating. The next morning I wanted to use the hairdryer. However, I soon discovered that was broken. I called reception using my mobile phone and they said they would send up a replacement. After waiting for nearly half an hour I gave up and went out with wet hair. Finally, on the last morning we flushed the toilet and water just get pouring into the toilet and it then wouldn’t flush. We were checking out anyway so I told the lady at reception and she was very apologetic and offered us a small discount. However, for the cost of around £300 for two nights I felt that the discount wasn’t very much. I would definitely think twice before booking another Mercury hotel.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Aly

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚

6/10 一般般

Lars

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast should always be included.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Pawandeep kaur

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 10 月住了 6 晚

8/10 不錯哦

Neil

家庭旅遊
喜歡：整潔度和員工素質
Bit pricey for the quality still a nice place but not 4star
於 2023 年 10 月住了 2 晚
Reservation Team 於 2023年11月20日回覆
Dear NeilThank you for the wonderful comments.We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket.We look forward to welcoming you back next time you’re in Edinburgh.Kind Regards,

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Craig A 於 2023年10月20日回覆
Thank you for the great score Mark!

8/10 不錯哦

Alex

情侶出遊
喜歡：設施服務
Nice place for relaxing and recharging
於 2023 年 10 月住了 1 晚
Craig A 於 2023年10月20日回覆
Hi Alex,Thank you for your comments, we are glad you enjoyed your stay

6/10 一般般

Richard

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Kellie

於 2023 年 10 月住了 2 晚

4/10 不太好

Alistair

商務旅客
不喜歡：員工素質
Extremely over priced
Extremely over priced. Could not get a decent sleep due to the noise from the street. Carpet is grubby and only one towel between the two of us. I did ask for a second towel, but his never arrived.
於 2023 年 10 月住了 1 晚

6/10 一般般

Joanne

團體旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
We were staying for a night out in town, when we went into the cupboard for the ironing board there was a dirty towel on the floor and receipts from another date and horrible dirty marks on the floor in front of the table. Shame as had great potential at first glance and staff were lovely.
於 2023 年 10 月住了 1 晚
Craig A 於 2023年10月20日回覆
HI Joanne,Thank you for sharing your experience, we are so sorry to hear of this as this is not the standard we expect to deliver. We will follow this up internally to ensure it is an isolated issue.

10/10 有夠讚

Mike

於 2023 年 10 月住了 1 晚
Craig A 於 2023年10月20日回覆
Thank you for the wonderful score Mike!

10/10 有夠讚

Susan

於 2023 年 10 月住了 1 晚