We encountered many issues with our reservation - from the property advertising that they have AirCon, but it only being in certain rooms, from being misled about room availability time, to a loud group across the hall, and finally no staff available for over 30 minutes when we needed to pickup our luggage from storage, this was an incredibly disappointing experience for a 4 star hotel. The hotel was clean and in a great location, but I would not recommend a stay in Eden Locke. The staff did very little to rectify the issues we had, also, both during the stay and after it. To be avoided.