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"Room, bed, bathroom were very nice, definitely would book again. The staff were friendly and helpful. We enjoyed the robot that delivers orders to the room. The downsides were the wifi was not very good and we had to use cell service instead, and also booked this because the advertise laundry but it is a service and they charge by the piece. "

"Great room and bathroom, staff were nice and courteous. Ideal location near subway and things of interest for tourism as well as malls and eating areas. WiFi was good, other amenities nice, however laundry is by piece and no self-service is available. "

"Walking distance to the adjacent mall. A very comfortable stay. "

"It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag! "

"Very clean room, cleaning staff ("

"Excellent service "

"booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here! "

"Great value hotel with 5 star feel and facilities. Very convenient location, helpful and friendly staff. Buffet lunch was reasonable, but not many decent non-meat options. Buffet breakfast was satisfactory. Very attentive housekeeping, water bottles replenished adequately, rooms were modern, spacious and clean. "

"Beautiful, spacious room, friendly staff. Super convenient, right in the airport. A very pleasant experience!"