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Reviews of Comfort Inn & Suites Durango

2.5 out of 5
Comfort Inn & Suites Durango
455 S Camino Del Rio, Durango, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1223 reviews" "
Rating 8 - Good. 347 out of 1223 reviews" "
Rating 6 - Okay. 133 out of 1223 reviews" "
Rating 4 - Poor. 81 out of 1223 reviews" "
Rating 2 - Terrible. 47 out of 1223 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this motel because we had to have our Harley Davidson serviced at the dealership close by. All worked out well. Motel was very nice.
Stayed 1 night in May 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/13
Dear Nancy,We're glad to hear that your stay with us was convenient and enjoyable, mainly while your Harley Davidson was serviced nearby. Providing our guests with a comfortable and pleasant experience is important to us, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay in the future!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Joseph

Traveled with family
Nice room
Stayed 1 night in May 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/13
Dear Joseph,We're glad to hear that you enjoyed your room! If there's anything specific you particularly liked about it or any feedback you'd like to share, we'd love to hear it. We're here to ensure you have a comfortable and enjoyable stay.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Emily J

Traveled with family
Liked: Amenities
Clean comfortable and safe, good breakfast
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/7
Dear Emily,We're thrilled to hear that you found your stay clean, comfortable, and safe and that you enjoyed our breakfast offerings. Providing a pleasant and secure environment for our guests is our top priority. Thank you for your kind words, and we hope to welcome you back for another great stay soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Bre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/7
Dear Bre,We're glad you had a nice experience! If there's anything specific you enjoyed or anything we can improve, feel free to let us know. We appreciate your feedback and hope to see you again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Patricia, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay, complete with fresh cookies. The staff are very kind and helpful
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/7
Dear Patricia,We're delighted to hear you had a comfortable stay with us and enjoyed the fresh cookies! Providing a warm and welcoming experience for our guests is important to us, and we're glad our staff were kind and helpful during your visit. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jade

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/3
Dear Jade,Thank you for highlighting cleanliness as a positive aspect of your stay. Maintaining a clean and hygienic environment is our top priority, and we're glad you found our facilities up to your standards. We're committed to providing a comfortable and sanitized space for all our guests. If there are any specific areas where you feel we can improve further, please let us know. We appreciate your feedback and hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/3
Dear Denise,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Joanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable option for a short stay. Very nice and helpful staff!
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/2
Dear Joanna,We're delighted to hear that you found our hotel a reasonable option for your short stay and that our staff was helpful and accommodating! Providing excellent service is one of our top priorities, and we're glad we could make your stay enjoyable.Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to help!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

shauna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/30
Dear Shauna,We're thrilled to hear that you loved your stay! If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/30
Dear Ellen,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

4/10 Poor

Yolanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guests allowed to smoke near entrances allowing the cigar smell/smoke permeate the entrance. Guests allowing the their canines to pee right at the steps to the back entrance of hotel where many of us access our rooms. The air conditioning for our room never worked appropriately during our entire stay of six days. The refrigerator didn’t seem to be working when we arrived and the tub and sink were slow to drain. These three items were reported to the front desk after the first night and the gentleman at the desk kindly said he would have them looked at. We had to open the window to compensate for the non working ac system, the refrigerator must have been adjusted because it froze everything that was placed in it. The tub never drained until way after the shower so we were showering in soap scum any time we went to use it. The stay left us feeling disappointed. And when we checked out we had a bill charging us for eleven dollars and some cents for the use of the safe that we never used. Which was corrected once I brought it to the attention of the desk clerk. I was disappointed in the accommodations provided by Comfort Inn.
Stayed 5 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/30
Dear Yolanda,We apologize for the numerous issues you experienced during your stay at Comfort Inn. It's unacceptable that you had to deal with smoking near entrances, unattended canine waste, and multiple maintenance issues with your room. We're sorry that the air conditioning, refrigerator, and drainage problems were not addressed promptly, and we understand how frustrating it must have been to deal with these issues for the duration of your stay.Furthermore, we apologize for the billing error regarding the safe fee, and we're glad it was promptly corrected. Your feedback is precious, and we'll address these concerns with our team to ensure that future guests do not experience similar issues.We're truly disappointed that we could not provide you with a satisfactory experience, and we hope to have the opportunity to make it right in the future. Thank you for bringing these matters to our attention.aSincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff; room is nice and clean.
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/26
Dear Cathy,We're thrilled to hear that you had a pleasant experience with us! Thank you for your kind words about our friendly staff and clean rooms. Our top priority is providing our guests with a welcoming and comfortable environment.If there's anything else we can help you with or if you have any other feedback, please feel free to let us know. We hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/29
Dear Barry,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Gabby

Stayed 2 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/14
Dear Gabby,Thank you for rating your stay at Comfort Inn & Suites Durango.  We hope to host you again for your next trip to Comfort Inn & Suites Durango to serve you with a more comfortable stay and enhanced experience.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/14
Dear Jose,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Comfort Inn & Suites Durango many more times.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Calon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a few employees I would like to mention! Boylad, Zoe, Doug and Steven! Were all amazing! They all went above and beyond for us! Wonderful people! Great employies. Thank you!
Stayed 2 nights in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/30
Dear Calon,We're thrilled that Boylad, Zoe, Doug, and Steven made your stay so memorable! It's lovely to know that they provided exceptional service and went above and beyond for you. We'll be sure to pass along your kind words to them. Thank you for recognizing their hard work and dedication. We're grateful to have such outstanding employees on our team. We hope to welcome you back again soon for another fantastic stay!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Jane

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and a free breakfast included. Too far to walk into town, quiet rooms and friendly staff
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/23
Dear Jane,Thank you for your feedback! We're glad you appreciated our modern and clean accommodations and our complimentary breakfast. We understand that our location may be a bit far from town for some guests, but we're pleased to hear that you found our rooms quiet and our staff friendly. If you need anything during your stay, don't hesitate to let us know. We hope you enjoy the rest of your time here!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late arrival. The desk clerk was fast and helpful. Great room and facilities. Would recommend it
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/19
Dear Colleen,We're delighted you had a positive experience during your late arrival at our hotel! Providing fast and helpful service, as well as comfortable accommodations and facilities, is important to us, and we're glad that we could meet your expectations in these areas. Thank you for recommending us, and we appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at check in was very friendly and helpful. The pool, sauna, laundry room, fitness room, filtered water bottle fill station and breakfast were all nice extra amenities. Shower had nice pressure. The bed was a little extra firm for my taste. However, overall was a very nice and comfortable stay. Everyone raved about their popcorn but I did not try it, smelled good though! Definitely will return.
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/19
Dear Chelsea,We're thrilled to hear you had such a positive experience during your stay with us! Providing friendly and helpful service, as well as offering various amenities to enhance your stay, is important to us, and we're glad that you enjoyed the pool, sauna, laundry room, fitness room, and other amenities. We're also pleased to hear that you appreciated the nice shower pressure, although we apologize if the bed was a bit too firm for your taste. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our accommodations for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms yummy snacks
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/15
Dear Carol,We're glad you enjoyed our rooms and found the snacks delicious! Providing a comfortable and enjoyable experience for our guests is important to us. If there's anything else we can do to enhance your stay or if you need any assistance, please feel free to let us know. We're here to ensure you have a pleasant and satisfying stay with us. Thank you for your feedback!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Phyllis

Dont like housekeeping coming to the door and asking if i am checking out at 9 when check out is at 11
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/12
Dear Phyllis,We apologize for any inconvenience caused by our housekeeping team's early inquiry about your check-out time. We understand that this can be disruptive to your stay. Your feedback is precious, and we'll talk about this issue with our team to ensure we respect our guests' privacy and follow the standard check-out time.If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to provide a more enjoyable experience.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Kamie

Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/5/2
Dear Kamie,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Collin, Layton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/16
Dear Collin,We're delighted to hear that you found great value in your stay with us! Providing an excellent experience at an affordable price is our goal, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/4
Dear Jane,Thank You for the PERFECT SCORE rating of your experience at Comfort Inn & Suites Durango! We are thrilled that you loved your stay. We'd love to host you again in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Tracey

Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/23
Dear Tracey,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/3
Dear Robert,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Camilo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean area and friendly service
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/1
Dear Camilo,We're glad you had a great experience! Our team works hard to ensure a clean environment and friendly service for all our guests. If there's anything else we can assist you with, please feel free to let us know.Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Leidy

Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/19
Dear Leidy,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Comfort Inn & Suites Durango.Regards,Comfort Inn & Suites Durango Management

8/10 Good

Maria Kathrina P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/1
Dear Maria,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator in room was very noisy.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/27
Dear Gary,We apologize for the inconvenience caused by the noisy refrigerator in your room. Your comfort is important to us, and we regret that this issue affected your stay. Please know that we take your feedback seriously, and we will address the refrigerator noise promptly to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We're here to ensure you have a comfortable and pleasant experience every time.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Meagan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, great staff
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/27
Dear Meagan,We're thrilled that you found our rooms clean and friendly and that our staff provided excellent service during your stay! Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time.Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Jerald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/27
Dear Jerald,Thank you for leaving us a rating of your stay with us at Comfort Inn & Suites Durango. We work tirelessly to ensure our guests experience the best hospitality in Comfort Inn & Suites Durango. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! Need new pillows but other than that everything was great
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/19
Dear Silvia,We're delighted to hear that you had a great experience with our staff!  Thank you for your feedback about the pillows; we'll definitely take that into consideration to improve our guests' comfort.  If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.  We appreciate your patronage and hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Justin

Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/4/5
Dear Justin,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow, this is a standout hotel experience, from the check in with Doug, easy parking and beautiful room with a window you can open to let the fresh air in (so rare at hotels these days). The sauna is wonderful with lots of natural light coming in, beds are cozy and the added bonus of the free fresh popcorn In the lobby was one of a kind. We paid $135 on a Saturday night which is super reasonable. I would definitely stay here again when in Durango. Also thank god, there’s not the overbearing chemical cleaner smell in the room. It’s just so well done. Bravo.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/12
Dear Shane,Thank you so much for your glowing review!  We're thrilled to hear that you had such a fantastic experience during your stay with us.  It's wonderful to know that you enjoyed our amenities, comfortable rooms, and the attentive service provided by Doug.  We appreciate your kind words about our efforts to maintain a clean and pleasant environment without the overpowering smell of chemical cleaners.Your feedback means a lot to us, and we'll be sure to pass along your compliments to Doug and the rest of our team.  We're glad that you found our rates reasonable and that you would choose to stay with us again in the future.  It was a pleasure to have you as our guest, and we look forward to welcoming you back to Durango whenever your travels bring you this way.Regards,Comfort Inn & Suites Durango Management

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Disliked: Amenities
One our beds was broken and needed replacement, which made our stay uncomfortable.
Stayed 2 nights in Jan 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/12
Dear Abigail,We apologize for the inconvenience you experienced with the broken bed during your stay.  Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short in this instance.  Your feedback is valuable to us, and we will address the issue promptly to ensure that all our facilities are in excellent condition for future guests.  If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly.  We appreciate your understanding and hope to have the opportunity to host you again in the future under better circumstances.Regards,Comfort Inn & Suites Durango Management

4/10 Poor

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awful-powdered eggs-not many healthy options. Place was dirty. I was the first one at breakfast and my table was not clean. The window shelf in the room was dirty and the shampoo was empty.
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/11
Dear Sheila,We apologize for the disappointing experience you had with breakfast and the cleanliness of the room.  Providing a clean and welcoming environment for our guests is a top priority, and it's disheartening to hear that we fell short of your expectations.  Your feedback is valuable, and we will address these issues with our team to ensure improvements are made.  Please know that we take your concerns seriously, and we appreciate you bringing them to our attention.  If there's anything else we can do to make it right, please don't hesitate to let us know.Sincerely,Comfort Inn & Suites Durango Management

10/10 Excellent

Nicole

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doug was the front desk and absolute excellence in customer service, very professional and very friendly and helpful, the property well above average warm safe clean and very comfortabale..
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Durango Management on 2024/3/6
Dear Nicole,Thank you for sharing your positive experience with Doug and our property.  We're thrilled to hear that Doug provided you with excellent customer service and that you found our property to be above average, warm, safe, clean, and comfortable.  We pride ourselves on providing exceptional service to our guests, and we'll be sure to pass along your kind words to Doug.  We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.  If you have any further comments or questions, please don't hesitate to reach out.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff!
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/29
Dear Dulce,Thank you for your kind words!  We're delighted to hear that you had a positive experience with our staff.  Providing excellent customer service is our top priority, and we're glad that our team was able to make your stay enjoyable.  We appreciate your feedback and hope to welcome you back again soon.  If you have any further comments or suggestions, please don't hesitate to let us know.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Juanita

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety on their hot breakfast bar was delicious! Also liked the friendly Staff, and the popcorn & refreshing lemon water everyday.
Stayed 7 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/28
Dear Juanita,We're delighted to hear that you enjoyed our hot breakfast bar and appreciated the friendly staff.  We strive to provide a comfortable and enjoyable experience for all of our guests, and we're glad to hear that we succeeded in your case.  We hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Angelica

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/28
Dear Angelica,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Inn & Suites Durango.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Comfort Inn & Suites Durango hotel soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly desk clerk, Sasha. Comfortable bed. Good water pressure in shower. Clean room.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/27
Dear Cynthia,We're delighted to hear that you had a positive experience during your stay!  We'll be sure to pass along your compliments to Sasha and the rest of our team.  Thank you for choosing to stay with us, and we hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

6/10 Okay

Brian, Littleton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/27
Dear Brian,Thank you for giving us an appraisal on your stay at our Comfort Inn & Suites Durango hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you faced and want to host you again to put our best foot forward and ensure you have a great stay in the future!Regards,Comfort Inn & Suites Durango Management

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good value
Stayed 5 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/27
Dear Richard,We're glad to hear that you enjoyed your stay and found it to be a good value.  We appreciate your feedback and hope to welcome you back again soon!Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for everything the hotel offers. Good breakfast. Pool. Fitness center. Sauna.
Stayed 4 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/19
Dear Jesus,Thank you for your positive feedback!  We're glad to hear that you enjoyed our hotel amenities and found our prices to be reasonable.  We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your recognition of our efforts.  We hope to have the opportunity to welcome you back in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee with the beard at the counter was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/15
Dear Peter,We're delighted to hear that you had a positive interaction with our employee at the counter.   Providing friendly and helpful service is our top priority, and we're pleased that we were able to meet your expectations.  We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

Barbara

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the price, especially great for families. Rooms were spacious and clean. Short drive to the railroad station and Main Street. Will stay again.
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Durango Management on 2024/2/15
Dear Barbara,We're thrilled to hear that you had an excellent experience during your stay with us.  Providing a comfortable and convenient stay for our guests is our top priority, and we're pleased that we were able to meet your expectations.  We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

krystine

Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/15
Dear Peter,We're delighted to hear that you had a positive interaction with our employee at the counter.   Providing friendly and helpful service is our top priority, and we're pleased that we were able to meet your expectations.  We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

misleidy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Feb 2024
Response from Comfort Inn & Suites Durango Management on 2024/2/13
Dear Misleidy,We're thrilled to hear you had an excellent experience with us!  Thank you for your kind words, and we hope to welcome you back again soon.Regards,Comfort Inn & Suites Durango Management

10/10 Excellent

NG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Durango Management on 2024/2/12
Dear NG,Thank you for taking the time to rate our hotel.  Your stay at Comfort Inn & Suites Durango didn't appear to be enjoyable.  I wish you had addressed your concerns to our front desk staff while you were here.  We go to great lengths to ensure our guests have a good time.  However, this time, it appears that something was overlooked. It would be fantastic if you could contact us and tell us where we can improve.Kind Regards,Comfort Inn & Suites Durango Management