Had high expectations that fell a bit short. Arrived to a friendly greeting by reception staff, room was ready an hour early so we brought our bags up and immediately put our key in the power to turn the a/c down (we are from the southern states and like our air, which is why I picked this hotel over many others because it listed a/c as an amenity). After our day exploring the city, we returned after dark to find our room hadn’t cooled off at all. I spoke to the front desk, they sent someone to “fix it” when all he did was turn it off and back on. After another 20-30 minutes of no change, I called again and the manager was nice and switched our rooms. However, that room never cooled down either so I called back just to ask for a fan since it was 11:30pm and we needed to sleep to get up early and head to the airport. The beds weren’t comfortable and sheets/pillowcases felt like sandpaper. We dined in both restaurants (one for early dinner and one for breakfast), the food was decent but the service was not the best. The only thing I liked about this hotel was that it was not too loud because it wasn’t in the middle of all the activity, it was close to the tram, and felt safe. However I probably wouldn’t stay again, especially in the summer, due to lack of good a/c, small rooms, uncomfortable beds, and lack of good service in restaurants.