Thank you so much for taking the time to give us such wonderful feedback, we really do appreciate it. We are delighted to hear you enjoyed so many aspects of the stay, from the room to the breakfast, the staff to the value for money. Our team work so hard to ensure each and every guest has their own personal, positive experience at our hotel and it is incredibly rewarding when our guests show us that they appreciate it. We do hope that we can welcome you back to the hotel again in the near future.

Dear Frank, thank you for your review. We are extremely lucky to be in such a great location on the promenade and with that comes the spectacular views. Our 4 star rating is an automated calculation based solely upon reviews from other guests who have stayed with us so I am sorry to hear that you do not quite agree with them. Our room pictures on the website are generated by a third party agency, something that is out of our control. We are working alongside them to ensure they amend the pictures to match the room configuration correctly, thank you for pointing this out. We are glad that overall you were content with your stay and we do hope we are able to welcome you back in the future.

Dear Samantha, thank you for your feedback and for your kind comments about our staff members. I am sorry to hear you thought your stay wasn't great. Had you told a member of staff about any maintenance issues during your stay then we would have ensured they were looked at immediately. Regarding housekeeping, we inform all guests of our current housekeeping procedures that are in place at the beginning of their stay. Should you have needed anything at all in your rooms it was clearly explained that we would be happy to help. Fresh towels, bin change, hospitality tray replenishment - no problem at all. Our friendly team would have always been happy to help you if you ever needed anything.

Thank you for taking the time to review your stay, however we feel it is inaccurate and undeserved. Firstly you didn’t book a 4 star Hotel, The Ellan Vannin Hotel is a 3 star Silver awarded by Visit England and reassessed every 2 years, therefore your disappointment that there was no robes or slippers is an unfair comment. You have said we don't provide toiletries however we provide all bathrooms with Elsyl toiletries and essentials. If there was anything you were missing we would have been happy to provide it for you. We bake fresh each morning homemade cakes and biscuits that gets delivered to your room daily which you don't receive in other Hotels, you are lucky to have a biscuit wrapped in plastic at most. We also give you ultra fast WiFi free of charge unlike the very basic WiFi offered by 4 star Hotels who charge their Guests extra for a decent speed.You booked through an online travel Agent choosing the cheapest rate available which requires payment on booking and not payment on check out and in our opinion this is clearly advertised on their site. The booking site you used describes the Ellan Vannin Hotel as a Victorian town House which you will have noticed Douglas sea front is all of this era. The Hotel interior is modern with automatic glass entrance doors and all bedroom doors were newly fitted in the last 12 months, all internal walls have been plastered and painted in pastel colours and the ensuite bathrooms are new and modern. The decoration is not antiquated but is in sympathy with a beautiful Victorian building built in 1873. You don’t say how you would prefer us to communicate with you but our only ‘print out' is a personal welcome letter (one page) which includes some important information regarding the current Wi Fi password and restaurant menu and opening times. On your departure we say goodbye (one page) and wish you a safe journey home. Most of our Guests appreciate this personal touch.Just like the rest of the UK we are short staffed, the hospitality industry in particular is suffering with staff shortages. A lot of Hotels, including popular UK chains have removed the cleaning service completely. Despite this, we try hard to clean the rooms daily and when we cant we offer a voucher in the bar and restaurant to compensate you. We feel your review is misleading and unkind, however the team will continue to try their best for all our future guests.

Thank you for your 10/10 review! It was a pleasure to welcome you.

Thank you. Hopefully we can welcome you back in the future.

It was a pleasure to welcome you! Hopefully we can welcome you back in the future.

Dear Hugh, thank you for your fantastic review. It was a pleasure welcoming you.

Dear Evelyn, thank you for taking the time to review your stay. We are sorry you were not informed our restaurant was fully booked for the evening. If you had booked a table prior to your arrival we would have happily accommodated you before the band night begun. Failing this, we would have been happy to book you a table in a nearby restaurant so you were not required to walk.

Thank you for your kind words and recommendation to your friends and family. I hope we can welcome you back one day in the future.

Thank you :)