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"The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience."

"I love this place"

"Amazing stay! As a solo traveler I felt safe at all times and the room was exactly as pictured. The staff were consistently helpful and friendly. And the location was amazing!! "

"Extremely happy with out stay at Caza!!"

"Very nice clean room and and staff very courteous."

"Room was clean. Good walking vicinity to Fisherman’s Wharf. "

"Handy and clean "

"Great location. Excellent breakfast"

"Great location! Friendly Staff and fun hotel😎"