This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
Do NOT let this hotel's 2.5 rating keep you from staying at the hotel. That rating must be about the old hotel that this NEW hotel replaced. In my opinion, the new hotel outstanding!
The Holiday Inn Express & Suites in Galesburg, IL, is a brand new hotel. All of the décor from the lobby which contains an nice eating area for the free breakfast and an open business center (electrical and charging outlets on a modern high-stooled wood bar with access to printing) to the guest room are...
Do NOT let this hotel's 2.5 rating keep you from staying at the hotel. That rating must be about the old hotel that this NEW hotel replaced. In my opinion, the new hotel outstanding!
The Holiday Inn Express & Suites in Galesburg, IL, is a brand new hotel. All of the décor from the lobby which contains an nice eating area for the free breakfast and an open business center (electrical and charging outlets on a modern high-stooled wood bar with access to printing) to the guest room are...
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
Kathryn
Reviewed December 1, 2014Reviewed December 1, 2014
The courtyard was great but buildings in the neighborhood looked a little warn. It would’ve been nice to walk somewhere for a coffee or lunch. Even though hotels offered great options, it would be nice to have options and be able to explore city on foot.
The courtyard was great but buildings in the neighborhood looked a little warn. It would’ve been nice to walk somewhere for a coffee or lunch. Even though hotels offered great options, it would be nice to have options and be able to explore city on foot.
Anonymous traveler
Reviewed February 18, 2019Reviewed February 18, 2019
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