「I travel frequently, both personally and as a travel agent, and this has been by far the worst experience I’ve ever had. First, the address provided led me to the office—across the street from the actual apartment—so I wasted a long time at the wrong location before having to call for help. Once I got to the correct building, the Landing app wouldn’t show my reservation or let me unlock the door. After another call, I was told to download the Latch app, which did work for the remainder of my...