Extra charge for parking. Really annoying as this is not made clear and used as a tool to get direct bookings.
First room Iwas shown stank of stale smoke.
Replacement room very good
Receptionist excellent
Jim
於 2025 年 5 月住了 3 晚
6/10
The hotel was passable, and if it wasn't for the staff it would be a negative review. Rooms needs updating, a TV bigger than a large laptop would be nice. Some suitcase stands would be nice. Some softer pillows are needed.
Convenient location, great staff, and clean are it strong points
Gerard
於 2025 年 5 月住了 3 晚
10/10
The receptionist was super friendly and made me feel at home.
All staff were amazing and the room was very clean and spacious
Lewis
於 2025 年 5 月住了 1 晚
6/10
The hotel itself was fair. We have stayed previously. However, we are a family of 5 (youngest is 4) and we had to pay for two rooms. It was stated when booking “two rooms for £45 per night” I took this to mean for the two together not per room per night so this doubled our expense. I did inquire if we needed the second room as my youngest would sleep in with us and there was a trundle bed in the one room that we could use for my other two children. We were told no. We didn’t use the second room at all, only to get some more milk and coffee as ours were not topped up. Other than that it was pretty surplus meaning we paid over £200 for a room we didn’t use. Not very impressed as with 3 children and a weekend away it is already expensive without needing to pay for another room that we simply did not need
Rebecca
於 2025 年 5 月住了 3 晚
8/10
Good
Andrew
於 2025 年 3 月住了 1 晚
6/10
Had to pay £5 to park despite confirmation saying it was free. When i booked breakfast was not derailed as "grab and go". Hotel fine but listing misleading
Rachel
於 2025 年 5 月住了 1 晚
8/10
Didn’t like parking charge
Michael
於 2025 年 5 月住了 3 晚
10/10
Checkin easy,staff friendly,room clean and comfortable, bathroom spacious and clean, staff helpful when we asked for extra tea and milk,overall definitely value for money
Paula
於 2025 年 4 月住了 2 晚
8/10
Walls in our room were filthy, doesn’t affect stay but made it feel dirty. Other than that, everything else was perfect :)
Sophie
於 2025 年 4 月住了 3 晚
8/10
Possibly a bit bigger TV 😉
Malcolm
於 2025 年 4 月住了 1 晚
8/10
Great hotel , all tidy and clean 👌
The cleaner lady we met was absolutely lovely and helpful :))) (wish every hotel got one like this :) ) ,
Unfortunately you have to pay for parking even though you paid for hotel already so ..... will consider to coming again .
Slavomira
於 2025 年 4 月住了 2 晚
10/10
My family and I had a lovely stay, the motorway is slightly noisy at night so ear plugs may be needed.
Beds were comfortable and the pizzas were amazing!
The only downside is that we didn’t know about the £5 per night parking charge.
For visiting Alton towers this hotel was perfect for us :)
Charlene
於 2025 年 4 月住了 2 晚
8/10
Room was clean and comfortable
Richard
於 2025 年 4 月住了 1 晚
6/10
Very disappointed there was no breakfast option as shown in the photographs even though I'd paid for it in advance. The only option was a to go to bag which I refused.