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OYO 科羅拉多羅克堡市中心飯店的評分

2 out of 5
OYO 科羅拉多羅克堡市中心飯店
1020 Park St, Castle Rock, CO

評論

6.2
10 分，有夠讚；967 則評論中有 184 則" "
8 分，不錯哦；967 則評論中有 239 則" "
6 分，一般般；967 則評論中有 207 則" "
4 分，不太好；967 則評論中有 161 則" "
2 分，很糟糕；967 則評論中有 176 則" "

6.6/10

整潔度

7.2/10

員工素質

6.2/10

設施服務

6.2/10

住宿環境和硬體

6.6/10

環保程度

評論

4/10 不太好

真實旅客

不喜歡：整潔度和客房舒適度

2/10 很糟糕

William

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Jeffery

喜歡：整潔度、員工素質和住宿環境和硬體
Clean
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Van

喜歡：員工素質
Good
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Tony

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay, clean cheap and safe
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ryan，Greeley

情侶出遊
喜歡：整潔度、員工素質和設施服務
The best part was waffle house was just across the street.
於 2024 年 4 月住了 1 晚
Barbara 於 2024年5月3日回覆
Pleased to hear your kind words of gratitude, Ryan! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 不錯哦

Judith

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Thomas

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dewi 於 2024年5月3日回覆
That is great to hear, Thomas! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 很糟糕

Mark

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2024 年 2 月住了 1 晚
Lisa 於 2024年5月2日回覆
Hi, Mark! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 不錯哦

RAVIKISHORE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Tatiana

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Jeancarlo

喜歡：整潔度
It was good
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Jodie

於 2023 年 10 月住了 1 晚

6/10 一般般

Patricia

情侶出遊
喜歡：整潔度和員工素質
Didn’t realize this “new” hotel chain is actually buying/utilizing old old hotels. Had booked King bed room, none available at check-in. Front desk staff very nice and apologetic. Multi-level hotel but NO elevators- stairway carpet old, uneven with narrow tread width. Hallways narrow, lobby and rooms small. Bed, however, new and very comfortable. Located next door to a bar- noisy fights next door, noisy and fighting in hallways of hotel, dogs barking in hotel until midnight.
於 2023 年 10 月住了 2 晚

4/10 不太好

Valarie

情侶出遊
不喜歡：整潔度和住宿環境和硬體
We selected this hotel by searching reviews. The hotel did not live up to those reviews. Unusual layout of stairs. Double electrical plugin to the left of the bed was completely worn out. Recommend they have an electrician repair/replace today before renting out again. AC was dirty. Phone face was dirty. No bench to place luggage.Upholstered chair was worn, had holes and was filthy. No rack for towel by sink. No nightstand or light by right side of bed We requested a discount but were told we need to request this to Expedia
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Tiffany

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall very comfortable
This hotel far exceeded my expectations based on price and other reviews. I have paid a lot more for a lot worse. My only negative comment would be the water pressure in the sink. The shower was fantastic and the sink was more of a trickle. The room was very clean and the staff was friendly and greeted us everytime we came or left. The beds were firm with a pillow top and very comfortable. More often than not when I stay in a hotel, there is a sheet and thin blanket and I have to use my own blankets; that was not the case here. The blankets were warm and fluffy. The hotel is not brand new, but has been nicely remodeled and painted. Because I was there for school/work, I didn't spend a lot of my time in the hotel, but it was more than comfortable the time I was there. The location was great and I stayed on one road from the hotel to my classes. Everyone local delivered when we needed food late. It was easy to get in and out of and easy to get everywhere we wanted to go. Overall, I was very pleased with our stay there.
於 2023 年 9 月住了 4 晚
Eva 於 2023年10月13日回覆
Hi, Tiffany! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

8/10 不錯哦

Bradley

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A good value for the money. Staff as great
於 2023 年 9 月住了 3 晚
Eva 於 2023年10月13日回覆
Hi, Bradley! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

2/10 很糟糕

Rami

不喜歡：員工素質
於 2023 年 9 月住了 1 晚
Eva 於 2023年10月13日回覆
Hi, Rami! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

6/10 一般般

Jeromy

商務旅客
喜歡：整潔度
不喜歡：員工素質
TV didn't work, called a "complainer" by the staff when asked for repair, then when "fixed" - three channels worked and wouldn't turn off. Clean, quiet, just poor TV and service.
Ammy 於 2024年5月3日回覆
Apologies for the problems you had faced, Jeromy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 有夠讚

Jorge

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Big clean room
After a day of exploring Colorado, a nice clean room is what one is wanting to relax. The check in process was fast with no problems. Got to the hotel room, and bam, a huge clean room. The beds were comfortable and relaxing. I highly recommend
於 2023 年 9 月住了 1 晚
Barbara 於 2023年9月11日回覆
Thank you for your appreciation, Jorge! We hope to give you consistent service every time. Regards, Barbara

10/10 有夠讚

melissa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Eva 於 2023年9月11日回覆
Thank you for your appreciation, Melissa! We hope to give you consistent service every time. Regards, Eva

10/10 有夠讚

Susanna

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Dewi 於 2023年9月11日回覆
Hey, Susanna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

2/10 很糟糕

stephen

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Smelled garbage inside opened back door at hallway steps. Woman check-in clerk with black hair and bad teeth had zero personality, acted like I was an inconvenience. 4 men walking around hotel parking lot could've maybe been "dumpster diving" the garbage I smelled ? Add the dumpy restaurant/bar next door, it all seemed too risky to overnight park the used car I bought at a local dealer that day. (7/20/2023). I stepped into the room, which appeared clean enough. But with the other factors, came back an hour later and got my suitcase after booking elsewhere for the night. Heard back from OYO, contacted their customer service as advised, nothing happened. Never again with OYO, and probably done with Expedia as well.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Glenn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Both desk clerks with whom I had the privilege of speaking were extremely nice. Refreshing after a long day!
於 2023 年 8 月住了 1 晚
Eva 於 2023年9月11日回覆
Thanks for rating us, Glenn! Your review made our day. We hope to delight you with our services. Regards, Eva

8/10 不錯哦

Robert

於 2023 年 8 月住了 1 晚
Joey 於 2023年9月11日回覆
Hi, Robert! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

8/10 不錯哦

Dominic

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Great service
The lady working the front desk was very friendly, and helpful we were arriving at 2:00 AM and she did offer to extend our check out till 12 noon.
於 2023 年 8 月住了 1 晚

6/10 一般般

Jacqueline

This is a great room for the price. Nothing special but it’s clean and the front desk staff are helpful.
於 2023 年 7 月住了 4 晚
Eva 於 2023年9月11日回覆
Hi, Jacqueline! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

10/10 有夠讚

Marrilynn

於 2023 年 7 月住了 3 晚
Dewi 於 2023年9月11日回覆
Thank you for sharing your seamless experience, Marrilynn! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

8/10 不錯哦

Leslee

商務旅客, 團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The staff was great, friendly and helpful. The room was clean and comfortable, however I had no hot water in the shower and it was very chilly early in the morning! Beyond that I really have no complaints. It's a budget motel. If you're mad that it's not fancier at the price you're paying, than you don't get out enough.
於 2023 年 7 月住了 3 晚
Noah 於 2023年7月29日回覆
Thank you for your appreciation, Leslee! We hope to give you a consistent service every time. Regards, Noah

10/10 有夠讚

Shanna

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best place in town to stay!!
Best place in town to stay!!
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月25日回覆
Loved to hear this, Shanna! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet, clean, and comfortable!
Quiet location, clean rooms, and comfortable beds! And wonderful staff!!
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend!!
Great staff! Convenient location! Overall great place to stay for one night or several!
於 2023 年 6 月住了 1 晚
Eva 於 2023年7月25日回覆
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 有夠讚

Shanna

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay!
This was a work stay and the staff are so accommodating! I’m here once a week and won’t stay anywhere else! Quiet, clean, comfortable rooms!
於 2023 年 6 月住了 1 晚
Eva 於 2023年7月25日回覆
Hi, Shanna! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

10/10 有夠讚

Shanna

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfy beds, friendliest staff!!!!
I travel here a lot for work and won’t stay anywhere else! The beds are so comfy and the hotel staff are the friendliest!!!
於 2023 年 6 月住了 1 晚
Eva 於 2023年7月25日回覆
Delighted to hear your words of praise, Shanna! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

2/10 很糟糕

Kodi

寵物同遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Rooms were dirty, TV was broken and didnt turn on, Continental Breakfast was non-existant. Staff were not helpful, when told about the condition of the room all that was said was "we have no more rooms, and have no cleaning staff on shift right now so sorry."
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
Hi, Kodi! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

4/10 不太好

Robert

喜歡：整潔度和員工素質
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
We are extremely sorry to know this, Robert! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

4/10 不太好

Norma

寵物同遊, 家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel is one of the worse I have stayed at across the US. The sinks didn't drain, only one outlet worked. The entire hotel smelled of smoke and someone puked in the hallway and it didn't get cleaned up the three days I stayed. The police showed up one night because people were in the parking lot fighting. There were always shady people hanging out in the parking lot. People were knocking on doors in the middle of the night. Definitely n9t worth the money they charge you.
於 2023 年 7 月住了 3 晚
Eva 於 2023年7月25日回覆
Hi, Norma! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

10/10 有夠讚

Chanci

喜歡：整潔度、員工素質和住宿環境和硬體
No complaints & very good price
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月20日回覆
Pleased to hear your kind words of appreciation, Chanci! We will try our best to never fail in amazing you every time. Regards, Eva

6/10 一般般

Kachine

於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
Hi, Kachine! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Eva

8/10 不錯哦

Wyatt

於 2023 年 7 月住了 1 晚
Eva 於 2023年9月11日回覆
Thanks for your kind and lovely words, Wyatt! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

4/10 不太好

Kylee

商務旅客
喜歡：住宿環境和硬體和客房舒適度
不喜歡：整潔度
Not good, doubtful I would stay again
The was a large booger on the wall right near the television. Looks like someone picked their nose and threw it in the wall. Overall the room was otherwise ok. There was old, repaired obvious damage to the room that was not repaired well as the old damage / repairs were evident. Has issues with the television. The lady at the front desk, 2 nights in a row said she would have the maintenance guy come to the room. Stayed 5 nights and no one ever came to check on the television. Comfort was good. The surrounding rooms were quiet and no issues with noise. Bathtub faucet was also tricky, the water did not adjust well and it was either boiling hot or cold.
於 2023 年 7 月住了 5 晚
Eva 於 2023年7月20日回覆
Hi, Kylee! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

10/10 有夠讚

Mashallah

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Definitely a nice stay. I will definitely use this hotel again
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月20日回覆
Pleased to hear your kind words of appreciation, Mashallah! We will try our best to never fail in amazing you every time. Regards, Eva

2/10 很糟糕

Catherine

於 2023 年 7 月住了 1 晚
Ava 於 2023年9月12日回覆
Sincere Apologies, Catherine! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

6/10 一般般

Richard

喜歡：整潔度和員工素質
Clean
於 2023 年 7 月住了 2 晚
Ammy 於 2023年7月15日回覆
Thanks for the positive rating, Richard! Hope to welcome you again soon. Regards, Noah.

6/10 一般般

Cynthia，Aurora

商務旅客
喜歡：員工素質
You can hear EVERYTHING and the housekeeping finally stop opening and shutting the doors. It sounds like someone was constantly trying to open our door.
於 2023 年 7 月住了 2 晚
Barbara 於 2023年7月10日回覆
Hi, Cynthia! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 一般般

David

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Overpriced.
This is described as a no frills hotels and that fine, but this was way overpriced for what you get. They also called me 4 times to confirm my reservation the day of. I had to confirm the reservation 4 times and I had to speak to 3 different people that apparently don't communicate. Not a great spot to stop, sorry.
於 2023 年 6 月住了 1 晚
Ava 於 2023年7月5日回覆
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

8/10 不錯哦

Jim

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Ava 於 2023年7月5日回覆
Hey, Jim! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 很糟糕

Matthew

於 2023 年 6 月住了 1 晚
Ammy 於 2023年6月30日回覆
Hi, Matthew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
Older mattresses
Beds had deep valleys in them.
於 2023 年 6 月住了 1 晚
Ammy 於 2023年6月30日回覆
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 不錯哦

Joneila

情侶出遊
喜歡：整潔度和員工素質
The price was very reasonable and staff very helpful and friendly.
於 2023 年 6 月住了 1 晚
Joey 於 2023年6月21日回覆
Hi, Joneila! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.