1. Room Not Honored:
I reserved a specific room to accommodate my family’s needs. Upon check-in, I was not given the room I reserved. Richard at the front desk acknowledged this and assured me that notes would be made for the proper room to be assigned the following day. However, when I followed up, I was told the requested room had been given to another guest. The room we were provided was not suitable for our family, and no effort was made to correct this.
2. Disturbing Incident During Breakfast:
On the morning of June 30 at approximately 7:10 AM, while having breakfast, a male guest began aggressively yelling at another guest for being on the phone. He then continued confronting and verbally intimidating multiple guests in the breakfast area.
I suffer from severe anxiety and am currently under treatment. This incident triggered a significant anxiety episode and left me in fear for our safety. I was too afraid to speak up or leave the area. The front desk staff did very little to intervene and merely told the guest to “be quiet” rather than properly de-escalating the situation.
These experiences made our stay stressful, uncomfortable, and deeply disappointing. As a paying guest, I expected the room I booked, a safe environment, and attentive staff. Unfortunately, these expectations were not met.
