2/10 很糟糕
Christopher
商務旅客, 家庭旅遊
2023 年 12 月 11 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My Family visited the hotel on 27/11 but the hospitality by the staff was very bad and they had to leave the hotel immediately and had to search for another hotel. The surrounding of the hotel is also bad not a good place for a family.
The hotel has deducted the whole amount from my credit card without my information, i have asked your staff to raise a formal complaint with the hotel management and refund my amount back. Its almost 2 days and no response from your team too
The contact number of the hotel and the address is also not correct on your portal . this was also well informed to your support team, but no action was taken.
Overall : A pathetic service
you can reach me on 9930319235
Christopher
於 2023 年 11 月住了 5 晚