6/10 一般般
Vincent
寵物同遊, 家庭旅遊
2025 年 9 月 6 日
喜歡：整潔度
不喜歡：員工素質
8/28-9/1/25 visit. After a 15hr drive, we were early but the mgr Sam said to come back in 1-1/2 and we can check in. We came back 3hrs later and the room was not ready- it was past check in. I asked Sam why he didn’t let the cleaning person know perhaps to skip a room to clean our room. First thing out of Sam‘s mouth was that he can give us a refund and basically we could go elsewhere. Angerly not in the mood, we took the room 106. I took pictures of the condition of the room and expressed severe dissatisfaction. Mgr Sam said again he can give us a refund and can go elsewhere. Room 106 the room wall shared the kitchen area that staff were banging and talking loud @ 6-7am each day. At check out, Mgr Sam did not ask how our stay was, nor said thank you. When I mentioned about the wall ordeal he gave no apologies nor expressed concern. We stayed at this hotel when it was new (2016) to see how poor they treated us, and how the condition of the room was. It’s sad that this hotel is starting on a downward fall. I personally believe it’s because of poor management like Sam. We visit Fam every other year and sadly will no longer stay here.
Vincent
於 2025 年 8 月住了 3 晚
