We had a room with bugs everywhere, stains on the bed, and cigarette holes on the floor and bed. Luckily, someone was excellent in resolving the problem by moving us to another room that had been properly sprayed down and cleaned, no bugs or stains. Big props to him, but hoping management will take better care of the rooms to prevent the issue with the first room happening again.
I hope Expedia also will move away from occupation tourism in the West Bank, and also accurately state that the rooms here are not refundable.
On night two, the manager also kept bugging us by repeatedly knocking the door to check how things were going, while also being non-responsive to the concerns we shared about the first room. The bathtub was peeling in both rooms. The breakfast is understocked and kinda sad. Smells like smoke throughout the entire building despite it supposedly being non-smoking. I was able to find better places nearby with similar prices at the end of our reservation, so take the extra effort to look for them. This one is not the worst out there, but it's pretty uncomfortable. The employees seem to be the only good elements of this place.