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Casa Firenza

3.5 star property
Guests can enjoy spa services for relaxation or explore downtown attractions, all while staying conveniently close to their temporary home.

Choose dates to view prices

Casa Firenza offers luxury in Downtown Cuenca's heart. Travelers unwind with hot stone massages, dine at two on-site restaurants, or enjoy drinks at either bar. The hotel provides free WiFi throughout and complimentary coffee and tea in the lobby for added convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Smart TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Multiple Beds, City View

Deluxe Studio Suite, Multiple Beds, City View | Minibar, in-room safe, individually decorated, desk

Deluxe Studio Suite, Multiple Beds, City View

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Double Room, 2 Queen Beds

Comfort Double Room, 2 Queen Beds | Minibar, in-room safe, individually decorated, desk

Comfort Double Room, 2 Queen Beds

Highlights

Individually decorated
Heating
Smart TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Downtown Cuenca neighborhood, Casa Firenza is connected to a rail/subway station. El Cajas National Park and Calderon Park reflect the area's natural beauty and area attractions include Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca.
Visit our Cuenca travel guideOpens in a new window
Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

What's nearby

  • Calderon Park - 1 min walk - 0.1 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • Plaza Rotary Market - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 9 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Nevius Coffee Rooftop - ‬4 min walk
  • ‪Chocolateria Dos Chorreras - ‬2 min walk
  • ‪Negroni - ‬1 min walk
  • ‪Latitud Cero Taproom - ‬1 min walk
  • ‪Raymipampa - ‬1 min walk

About this property

Casa Firenza

Hotel located in Downtown Cuenca
A free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Casa Firenza. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as 2 bars.
Other perks include:
  • Tour/ticket assistance, luggage storage, and an elevator
  • A computer station, concierge services, and a 24-hour front desk
Room features
All guestrooms are individually decorated, and feature comforts such as heated floors and laptop-compatible safes, as well as thoughtful touches like free WiFi and computer monitors.
Other conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, heated floors, and eco-friendly cleaning products

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay movies
  • Smart TV with premium satellite channels
  • Streaming services

Food and drink

  • Chef service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Cleaning products are eco-friendly
  • Computer monitor
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Printer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Casa Firenza?

Check-out is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, Esqueletologia Museum, and New Cathedral of Cuenca. Convent of the Assumption and Church of Santo Domingo are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Reviews

Casa Firenza Reviews

9.0

Wonderful

9.8

Cleanliness

9.0

Amenities

8.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 11 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 1 out of 14 reviews

Reviews

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Fabian

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, gran servicio.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...

10/10 Excellent

LIZARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023

10/10 Excellent

Santiago

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023

10/10 Excellent

christian

Stayed 1 night in Aug 2025

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2025

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023