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Hotel Cruz del Vado by Art Hotels Ecuador

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Luxury
VIP Access
4.5 star property
9.4

Exceptional

Serene sanctuary in historic Cuenca

Stunning rooftop dining with panoramic views of Cuenca's historic cityscape. Attentive staff escort guests to rooms, leaving welcome treats. After exploring nearby attractions, visitors enjoy complimentary breakfast against a gorgeous mountain backdrop in this central luxury boutique.

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
The current price is NT$5,286
NT$5,815 total
May 22 - May 23

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About this property

Hotel Cruz del Vado by Art Hotels Ecuador

  • Luxury hotel in the city center
  • Take advantage of free full breakfast, a terrace, and an art gallery on site at Hotel Cruz del Vado by Art Hotels Ecuador. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Additional perks include:
    • A free bus station shuttle, a front-desk safe, and concierge services
    • Luggage storage, a 24-hour front desk, and meeting rooms
    • Coffee/tea in the lobby, smoke-free premises, and coworking spaces
  • Room features
  • All guestrooms at Hotel Cruz del Vado by Art Hotels Ecuador boast thoughtful touches such as 24-hour room service and premium bedding, in addition to amenities like late night room service and free WiFi.
  • More amenities include:
    • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and hair dryers
    • TVs with satellite channels
    • Coffee/tea makers, daily housekeeping, and desks

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9.0 out of 10, Wonderful, 127 reviews
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NT$2,120 total
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 70

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 80 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per room (one-way)
  • Nearby parking fee: USD 12 per day(984 ft away; open 24 hours)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 70 (subject to availability)
  • Rollaway bed fee: USD 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Cruz del Vado by Art Hotels Ecuador pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Cruz del Vado by Art Hotels Ecuador?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Hotel Cruz del Vado by Art Hotels Ecuador on 2026/5/22 start from NT$5,286, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Cruz del Vado by Art Hotels Ecuador?

Check-in start time: 2:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 40 (subject to availability).

What time is check-out at Hotel Cruz del Vado by Art Hotels Ecuador?

Check-out is at noon. Late check-out is available for USD 70 (subject to availability).

Does Hotel Cruz del Vado by Art Hotels Ecuador provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per room applies.

Where is Hotel Cruz del Vado by Art Hotels Ecuador located?

Located in the heart of Cuenca, this luxury hotel is within a 15-minute walk of Iglesia San Sebastián, San Sebastian Plaza, and Museum of Modern Art. San Cenaculo Church and Church of Santo Domingo are also within 15 minutes. Gaspar Sangurima Tram Station is 18 minutes by foot and Unidad Nacional Tram Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 35 out of 42 reviews
Rating 8 - Good. 4 out of 42 reviews
Rating 6 - Okay. 1 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

Reviews

Verified

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was excellent Room was very good Good location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and very attentive throughout our stay. The room was spacious with a wonderful view of the city. Location is at walking distance from many restaurants and stores. Breakfast was very good. We would definitely stay here again if we ever re-visit the city.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Everyone was so friendly and accommodating. The food in the rooftop restaurant was excellent. I highly recommend this hotel.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel ambiance is really Beautiful, the location is very convenient, you are close to the main sites of Cuenca, all of them walking distance. The staff are very nice, courteous and kind. Recommended to anyone wishing a great place to stay in Cuenca.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff was fantastic! I have only wonderful things to say about the hotel and staff. However, the breakfast was not very good. I would eat elsewhere. We did not have dinner there for that reason but aside from that. 5 stars.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

The hotel was wonderful. It has an old-world charm but with the features of a modern hotel. The rooftop restaurant had amazing views and unbelievable food. I enjoyed every aspect of the hotel except that they did not have parking on-site.
This was photo from the rooftop with no filters!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were amazing. Very helpful. From the front desk to the restaurant staff! All lovely! The hotel itself is a gem! Small, quiet, beautiful. The rooms were very clean, the bed was heaven! We had complimentary breakfast and it was delicious. The restaurant is a rooftop with a gorgeous view!!! The hotel is walkable to all the touristic areas. It is not in the middle of the crowded areas which I appreciated very much. The only thing to keep in mind is that they have no parking insite. But this is not uncommon in the downtown area. There is a parking site at walking minutes and the hotel staff helps with the luggage there. Not a deal breaker at all. I would definitely stay here again.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ramsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay at a hotel we've had!!!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Yenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I was pregnant and the wokers were very attentive. If you want to have a beautiful experience, It’s worth staying here.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Great service
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning stay, with great service. Excellent environment and decoration.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Great place ! Awesome service , Gustavo and Cristina were very helpful all around! Great food at the rooftop and great location ! Great price ! Highly recommended!
Stayed 1 night in May 2022
Verified

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience at Cruz del Vado. The property is beautiful and comfortable. Staff was incredibly accommodating. We had a late check in and their security guard escorted us from our car. We even had treats left in our room. Cant wait to go back!
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Anouar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures in this hotel offer something completely different of what it actually offered. I would say the rooftop/restaurant area are above and beyond, the service and breakfast were really good. But when it comes to the pricing and the actual room where you have to sleep, leave a lot to be desired. For example, the pictures show open windows with curtins, but you are actually looking at the hallway, if you get one of the two suites offered, only the you will get a street/river/mountain view on a not "private balcony" (anyone can access it). The hotel claims they do not have a ventilation system in the rooms because the municipality does not allow to install it because of the "historic building" which is built on. So you are paying pretty much a 5 star hotel for a "nice room" which pretty much feels like a sauna. I have been to cuenca many times and actually felt cold in the rooms in other properties, but here, i had to ask the front desk for 2 fans because the heat was unbearable. All of the rooms, except for the 2 suites, do not have windows and face the hallways. I never used my room key because you could fisically open your hallway window, and open your door. Bathrooms and rooms where spotless (they could use better toiletries to get your money's worth). The hotel is nice, but definitely not worth the money paid. Definitely would never stay here again.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito, súper limpio, el cuarto hermoso pero pequeño, al rededor del hotel, el área no es tan buena q se diga.
Stayed 1 night in May 2025
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen Hotel
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Gandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Erika

Liked: Cleanliness
Disliked: Room comfort

Pésima ubicación

La ubicación es pésima porq no se puede llegar en el auto, hay que subir caminando y no hay donde estacionar. Después cuando llegamos no nos abrían la puerta tuvimos que esperar mucho tiempo para que nos abran!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2023
Verified

10/10 Excellent

Trotsky Leonidas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2022
Verified

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel ubicado en el centro de cuenca. Lo único negativo es que tienes que caminar dos cuadras para parquear el carro.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cruz del Vado, it´s the best option in the town.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. They kept the look of Quenca authentic and the service was top notch. We arrived a bit early and they were able to accommodate, which was a relief. Great views of the city. The chocolate lava cake was out of this world!
Stayed 3 nights in Dec 2021