Likes - We liked the larger uncrowded breakfast room.
Dislikes - Two ajoining room doors, unplugged floor lamp, crooked lamps on tables, almost inoperable TV remote (probably batteries). No front desk support because of the AI welcome system which appears to come from the front desk. It answered my concerns about the HVAC system but gave us no reply concerning the TV remote when mentioned. We assumed we were communicating with the front desk, only to find out during checkout the next morning, that the previous communictions were with an AI generated system and not a human being. Would have been nice to know.
The breakfast was acceptable but the setup was not intuitive. Tea and coffee were at opposite ends of the food service. Real cream was not by the coffee. It could have been on ice next to the coffee. The juice machine wasn't working, and we didn’t see any bottled juice as a temporary substitution. The chaffing dishes for the sausages and bacon didn't have handles or knobs on the makeshift covers they were using. No plates to rest the tongs on between users. I could go on, but to say the least, it's doubtful that we would stay here again.
The biggest issue was not knowing that you are being responded to by an A I system. It was frustrating that no one responded to my query about the remote and I couldn't understand why.
When I talked to the manager the next morning and explained my concerns, he promptly told me about the AI generated system and it's shortcomings.