Good food, staff was really polite, clean and well preserved rooms
Ralph
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Barbara
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Charming resort with beautiful buildings & the rooms were located in beautiful haciendas spread out along a picturesque walkway.
Barbara
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Bethany Sue
家庭旅遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff, loved the food, overall a great experience.
Bethany Sue
於 2024 年 5 月住了 4 晚
8/10 不錯哦
Jesus luis
情侶出遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy bien. Lastima q me roco ley seca. Pero si regresaria. Personal muy amable
Jesus luis
於 2024 年 6 月住了 1 晚
6/10 一般般
Kaitlyn,Dawson Creek
情侶出遊
2024年5月31日
喜歡:整潔度
不喜歡:住宿環境和硬體
This will be one of the most honest reviews you will get! First the Pros!
Pros: The location of this resort is beautiful! The main pool is right on the beach and the ocean view is stunning. I loved the jungle atmosphere of the resort and contrary to other reviews, it's not a "dark" resort - who wants a wide open, no shade resort? Not us! The trees and foliage made this resort stunning. Staff for the most part was very friendly and inviting.
Cons:
1. A/C - the Air Conditioning we realized after a few nights was not coming down. We were in villa 18. Avoid this villa if you can. The ice machine did not work in it either so we had to go to a different villa to fill our ice and fill our sink with ice because our fridge also wasn't cold enough and we were tired of drinking luke warm bottled water. We went May 21-27 so we knew it was going to be hot and just chalked the lack of A/C up to it being too hot to keep up but we rented a vehicle and went into town and their stores were nice and cold so the hot weather was no longer an excuse. We went and complained about the A/C and were told someone would be there right away to look at it. Long story short, no one came. During the period of 2 hours that we waited for something, we looked through the bad reviews which we should have done prior to our trip but we wanted to have a non-biased trip and it had good reviews overall. Almost all the bad reviews were because of the A/C. Fix it guys! Will not be back until A/C is fixed.
Kaitlyn
於 2024 年 5 月住了 6 晚
4/10 不太好
vincent
情侶出遊
2024年5月30日
不喜歡:整潔度、員工素質和住宿環境和硬體
we had to change rooms 3 times to finally get a room with an icebox and that the bathroom window was not broken,
the air conditioner was not working in nearly every room on the property.
we had to pay $352 just to upgrade to a room that everything worked.
we did now hear anyone that we talked to that was happy with this property,
vincent
於 2024 年 5 月住了 5 晚
6/10 一般般
Andrew
情侶出遊
2024年5月23日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
None of the facilities on the property had adequate air conditioning. Food and drink options were limited in selection and time at which they were available. Unfortunately the beach has significantly eroded from recent storms, which makes it difficult to do any snorkeling from the shore. However, the staff were all very kind and accommodating, and the pools were well maintained.
Andrew
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Vazquez Soto
情侶出遊
2024年5月21日
喜歡:整潔度、設施服務和住宿環境和硬體
Mal trato de los empleados
Vazquez Soto
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Felix LArturo Lopez De La
情侶出遊
2024年5月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Es un bonito lugar para descansar
Felix LArturo Lopez De La
於 2024 年 5 月住了 1 晚
6/10 一般般
Laura
團體旅遊, 家庭旅遊
2024年5月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Loved all the wildlife, walkable, not convenient to town, taxis are very expensive to go anywhwre offsite, room had a leak in our bathroom cieling and dirty water dripped into our suitcase of clean clothes. Plenty of bottled water, liquor is very watered down, not a ro do onsite, bea h is severely eroded, no coral for snorkeling. Lots of trade offs. I give ut a 3.5. Food is outstanding but very limited dining options. Gift shop onsite is convenient.