I shared my experience with the property everyday with no conclusion. I spent an hour out of my vacation everyday with customer services in order to fix my issues with is unacceptable. Staff was rude , checked into a dirty room, patio door couldn’t open , phone is room was not working, mini bar empty and everyday I spent downstairs for them to fix issues. I did not get room service until the second day , even when requested yesterday it took a total of 6 six before anyone should up . None of the supervisors were helpful. No one offer different accommodations in order for me to be uncomfortable. The service is the dining room was long and if you made reservations to a restaurant the had limited items on the menu . This was the worst vacation by far. It is very upsetting to spend so much money for mid service . I spent 3,000 not including all other fee accumulated after being there . Definitely will write about this on Social Media
Natasha S
於 2024 年 6 月住了 4 晚
6/10 一般般
Paul
家庭旅遊
2024年6月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fun for kids
Paul
於 2024 年 6 月住了 4 晚
6/10 一般般
Jideofor,Plano
家庭旅遊
2024年6月13日
不喜歡:整潔度和住宿環境和硬體
1 Elevator broken week of 6/4. Has to use stairs on several times. Stuck in the elevator for 5 mins.
Pools were dirty. Room balcony was cleaned and shower not cleaned properly.
Overall, general cleanliness standards were low for me.
Breakfast was great but dinner Buffett could be better.
Decent steakhouse.
Will not be returning.
Jideofor
於 2024 年 6 月住了 3 晚
10/10 有夠讚
Kara
2024年6月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Great family resort with loads to do!
Kara
於 2024 年 5 月住了 5 晚
6/10 一般般
Neelam
家庭旅遊, 親子旅遊
2024年6月8日
喜歡:整潔度和員工素質
Property was nice and clean. Loved the kids play area and the big pool. Food was disappointing. Trying to get reservations for the restaurants was almost impossible. The choices at the buffet was repetitive everyday. There werent many options for vegetarians.