The hotel is located around many homeless and vagrants, security in the door of the hotel as a precaution, went out at 10pm on a Saturday evening and was instantly followed by 2 individuals, informed security on my return who just smiled, staff un attentive, the in house coffee shop do not acknowledge that you require service (on the 2 occasions I tried) many emails to check in online and check out but when tried to proceed with this service it then asks you to check out at the reception