Check in was dreadful. No information on how to achieve after the reception at accommodation was closed. No instructions on requiring to download an app which would allow you access your booking info, and access codes, the access code you sent me for the front door did not work, I was sat trawling through all my correspondence from you and the hotel trying to find info on what to do, I ended up tailgating some other guests into the foyer. I then had to figure out how and where to check in.
The information you give for check in is non existent and the hotel website also has no information or any clear information or instructions on what you should do and where to find the check in facility. At one point I thought I was going to spend the night in the entrance foyer (this may have been more comfortable re noise levels and temperature). I’m just pleased I brought some earplugs and a small usb fan with me. Overall a very disappointing and frustrating visit. I will not recommend or visit again.