科萊斯Red Roof Inn 旅館住宿訂房

"We informed the hotel in advance that we would be checking in the following morning and requested that our rooms be held accordingly. However, upon arrival, we were told that no rooms were available for us on Sunday evening. In addition to this issue, we were charged twice for the first night. The total amount charged was also significantly higher than the original reservation rate, and there were discrepancies compared to the receipt we received. We have reported these issues to both Hyatt Centric Arlington and Hotels.com, but unfortunately, we have not received any response after two days. This has been a very disappointing experience for us. Given the circumstances, we formally request: A full refund of the duplicate charge for the first night An immediate correction and refund of any overcharged amount. We expect your immediate attention and resolution. "

"这家酒店以后不会再光顾了，1. 没电梯，行李箱重的要自己拎上三楼，2. 房间小，空气不好. 3. 房间光线昏暗，真是一分价钱一分货."

"Yes"

"Good"