CityMall Boracay Tours

Great beachfront location!

It has a nice facade, entrance aesthetic is great. The pool was great but there are stuff left floating that was an eyesore. The rooms were great but unlike other hotels some essentials are per request like face towel. The toilet need a lock otherwise somebody can open it and see you. The bidet is too strong like a fire hose and it’s difficult to adjust. Toilet paper is substandard. A lot of water pooling around the property when it rains, maybe terrain and drainage need improvement. Staff were courteous and respectful all the time except for the one who handled our check out. The housekeeper who checked one of our rooms dropped the ball, missed to check the refrigerator where the glass was and declared a glass missing. What’s worst was, we were cleared when we checked out and while we were eating lunch we got a call that a glass was missing in one of the rooms and it was not handled well.