Disappointing Service & False Promises at an All-Inclusive resort
The staff’s hospitality is surface level friendly until you actually need something. Then, they become dismissive, unhelpful, and often outright hostile, as if guests are an inconvenience rather than the reason the resort exists.
Unprofessional & Unhygienic Service
Louisa, the pool bartender, was a standout disappointment consistently rude, visibly miserable, and shockingly unprofessional. Watching her handle limes with her bare hands (long nails included) was appalling. Is a basic lime squeezer too much to ask for at an all-inclusive resort?
Incompetence & Misinformation
- The front desk insisted the bar closed at 11 PM, yet it shut down at 10:30 PM every night without exception.
- Our package promised water sports, yet nothing was available upon arrival. No alternatives were offered, even though seaweed made the beach unusable.
- We were told the pool opened at 6 AM, but staff failed to mention no entry was allowed until 10 AM due to maintenance.
Half-Hearted Service & Lack of Effort
At the coffee bar, we ordered an iced cappuccino only to receive a hot one. Instead of remaking it properly (with frothed milk), the barista poured the hot drink over ice and called it fixed. Should we really have to beg three times for a simple order to be correct?