Ratings based on 722 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Mar 16, 2020
lobby restaurant staff was very slow, except the crew on Friday, March 13 (excellent service). the rest were not even up to the standard the Peninsula usually provides.
by A verified traveler
Posted Mar 1, 2020 on Hotels
by A verified traveler
Posted Feb 23, 2020
The artwork is amazing. Location great. Super luxurious hotel with wonderful personnel.
Comment from Hotel Management
Feb 25, 2020 by Mark Choon, General Manager, Hotel Management
Thank you for your recent stay and for sharing your experience with us.
We are grateful to read that you enjoyed the location, facilities and services of our hotel. We very much appreciate your comments, as they help us to improve our services. Please rest assured that your feedback will be shared with our team.
We look forward to seeing you again in the future.
Yours Sincerely
by A verified traveler
Posted Feb 14, 2020
by A verified traveler
Posted Jan 22, 2020 on Hotels
by A verified traveler
Posted Jan 22, 2020 on Hotels
Amazing stay with my baby
Very friendly service
24 hr room service various menu selection
Clean and comfy bed
Location is fantastic for shopping and eating
Room is very spacious in Tokyo!
Will be back for next trip
Comment from Hotel Management
Jan 27, 2020 by The Peninsula Tokyo, Hotel Management
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us.
We will look forward to welcoming you back hopefully in the near future!
by A verified traveler
Posted Jan 21, 2020 on Hotels
by A verified traveler
Posted Jan 4, 2020
by A verified traveler from NYC
Posted Dec 26, 2019
Property was beautiful, breakfast was great, staff was friendly & was close to subways & trains.
Comment from Hotel Management
Dec 31, 2019 by The Peninsula Tokyo, Hotel Management
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo.
Needless to say, we are thrilled to hear that you enjoyed your experience with us and we very much appreciate your kind words and compliments. We will look forward to welcoming you back hopefully in the near future!
by A verified traveler from Los Angeles
Posted Dec 24, 2019
The lobby restaurant staff were excellent. I wish there were more dining options.
Comment from Hotel Management
Dec 26, 2019 by The Peninsula Tokyo, Hotel Management
Thank you very much for taking the time to share your review with us. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay.
We look forward to seeing you again in the future!
