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"Location is top and staffs are friendly "

"Fantastic view, variety of buffet options, cleanness, friendly staff and service, great facilities deserve the five stars. "

"They made an effort to check on your estimated arrival time and upon arrival, I’m greeted with great smiles and hospitality. Welcome drink is nice too. I got the panoramic view room which is excellent. And breakfast was served in room to let me enjoy the nice view. Grohe shower set is just some of the things u know they value about. Parking is also available and it’s just mins away from lots of eating places. Well maintained and definitely worth every penny "

"Great location and clean and recently renovated small hotel."

"Great stay, beautiful view. "

"Sun Moon Lake is a treasure to the country of Taiwan and staying right on the lake at the Sun Moon Lake Hotel enabled us to experience it by boat, walking and biking. This hotel is perfectly located. "

"A memorable stay. Excellent and impressive services, 10/10. Really appreciated their warm caring. Area is quite, clean and comfy. Highly recommended to this place though its quite expensive. But definitely worth it."

"Beautiful view and location. Will stay here again"

"Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back. "