The hotel is fairly well kept and very accessible. Jasmine at the front desk was attentive. Free water bottles at front desk and microwaves are a plus. However, a lamp in our room didn’t work and no black out curtains either. No USB ports so be sure to bring adapters. Small TV with no way to stream anything, not even google chromecast, just cable channels with mediocre quality. Drink vouchers for bar was nice and bartender was friendly. Largest grievance was we requested late checkout at 4:43 PM on text the day before, got no response until 6:11 AM where they said to wait until 7 when the manager comes in (same answer we got when we asked at the front desk at 11 pm). I texted 3 more times between 8 and 10 am- no response. When we called at 11 am to ask one last time before checkout at 12, they said they couldn’t grant any extension because they had already granted it to too many people. We had been asking for over 16 hours with close to no response. Luggage storage wasn’t behind a locked door either. However, location was close to Lollapalooza, Target, 7-11, and a shopping mall, and a station near multiple of the trains and busses. Would stay here again!