To Whom It May Concern,
I am writing to formally document a highly disappointing experience I had at your hotel. Upon arrival, I was informed that my reservation had been canceled, despite having received confirmation prior to my trip. This created immediate stress and confusion. After several calls and back-and-forth communication, we were told there was a room available—only to be sent to the wrong room, further delaying our check-in and disrupting our plans.
Once we were finally assigned a correct room, we encountered multiple unacceptable issues:
• The TV was not functioning properly, and all settings appeared to be in Japanese, making it unusable.
• The coffee machine was broken, leaving us without a basic amenity.
• Towels and rags were not provided in the room—we had to call and request them ourselves, which is not the level of service expected at this price point.
• The overall quality and experience did not match the $531 charged for our stay.
This level of disorganization, poor communication, and lack of service is completely unacceptable. I believe I overpaid for a stay that did not deliver the promised experience or amenities. I am requesting a partial refund or compensation for the inconvenience and discomfort caused.