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芝加哥歐海爾機場希爾頓花園飯店的評分

3 out of 5
芝加哥歐海爾機場希爾頓花園飯店
2930 South River Road, Des Plaines, IL

評論

9.0

太棒了

10 分，有夠讚；1002 則評論中有 620 則" "
8 分，不錯哦；1002 則評論中有 264 則" "
6 分，一般般；1002 則評論中有 71 則" "
4 分，不太好；1002 則評論中有 26 則" "
2 分，很糟糕；1002 則評論中有 21 則" "

9.4/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Chih-Ming

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Lijing

商務旅客
喜歡：設施服務和住宿環境和硬體
location is very good
於 2022 年 3 月住了 1 晚

10/10 有夠讚

yujia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very good hotel!
very good hotel! Good airport shuttle!
於 2019 年 10 月住了 1 晚
Tania Benitez 於 2019年11月1日回覆
Dear Yujia, Thank you for coming! Come visit us again next time you fly in!

8/10 不錯哦

Wenyi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 2 晚
Maria 於 2019年1月15日回覆
Thanks for staying with us. We appreciate your feedback and glad that you enjoyed your stay with us.

10/10 有夠讚

Yueh yao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 8 月住了 1 晚

10/10 有夠讚

Lifeng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店靠近机场，有免费接送。房间安静，干净舒适。下次必选。
酒店靠近机场，有免费接送。房间安静，干净舒适。下次必选。

10/10 有夠讚

Jeanne

喜歡：整潔度、員工素質和住宿環境和硬體
Great breakfast
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Lakesha

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We absolutely loved the pool area.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Jory

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All around great stay!
於 2024 年 5 月住了 1 晚
Vanessa 於 2024年5月13日回覆
Thank you for staying with us, hope to see you again soon!

8/10 不錯哦

Alejandro

商務旅客
Standard HGI. Nothing special.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Zuleima

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love it will comeback
於 2024 年 4 月住了 2 晚
Vanessa 於 2024年4月15日回覆
Thank you for your feedback, see you soon!

10/10 有夠讚

Wendy

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had just wish they would explain the food voucher and whats included when we come in.
於 2024 年 3 月住了 2 晚

6/10 一般般

Selena

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Susan，Seattle

商務旅客
喜歡：設施服務和住宿環境和硬體
Good location. Nice pool and exercise facility.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Dyesha

喜歡：住宿環境和硬體
nice place
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lori

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

Mark

家庭旅遊
喜歡：整潔度
Decent hotel if you're staying by Casino. Lobby is nice, but for the price average hotel at best
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mark

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Vanessa 於 2024年3月15日回覆
Thank you for taking the time to complete a review for your recent stay at the Hilton Garden Inn Chicago O’Hare Airport. I am glad to hear you enjoyed your stay with us! We truly look forward to hosting you again in the future.

2/10 很糟糕

Sandra

寵物同遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had to stay in Chicago due to a 4 hour delay in Charlotte, which resulted in missing my connecting flight that day. Upon checking in with my 9 week old puppy ( which was clearly visible), I was not informed that there would be an additional 75.00 charge for her. They just charged my credit card without informing me. Deceiving? Not for coming? Unprofessional? All of the above. Customers should have been informed of this at check in. I stayed at a Sheridan hotel in Charlotte the night before and had no additional charges. I may add that I was very careful that she didn’t soil or destroy anything in the room. Thanks Hilton, I’ll be staying anywhere except with you on future trips.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lynn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The desk staff were polite and helpful. The room was clean. We ate at the restaurant inside the hotel - the food was fine and the service was good. There was really nothing else around, so no opportunities for other food or picking up incidentals, since we had no car. The hotel shuttle was prompt and was available 24 hours, which was good because we had to be at the airport very early the next morning.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Toriana

喜歡：整潔度和設施服務
Great service

10/10 有夠讚

Christine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice accommodations. Appreciated the frig, microwave and coffee maker in the room. Great work out room. Very nice staff.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Jamie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Aeat

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are very attentive and have wonderful customer service. They made you feel at home. I had a great weekend with my husband and we enjoyed the pool/hot tub. It was close to the casino so we had some fun there as well and didnt have to drive far. The hotel is very well kept and clean! I would reccomend staying here!
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Jonathan

商務旅客
於 2024 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Maggie

親子旅遊
Our family had a wonderful time!
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Nicole

於 2024 年 2 月住了 2 晚

6/10 一般般

Lance

家庭旅遊
喜歡：整潔度和員工素質
$20 per night for outdoor parking and paying for a below average breakfast buffet is not a mistake I will make twice.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Leslie

家庭旅遊
喜歡：住宿環境和硬體
The way I was greet it was super special made me feel welcome
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Sheleesa

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Came for a mini getaway for my son’s 6th birthday and everything came out perfect!! Everyone super sweet and super clean !!!
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mike

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place @ great price. Close to everything.
於 2024 年 2 月住了 1 晚

6/10 一般般

Jeff

家庭旅遊, 親子旅遊
喜歡：設施服務和住宿環境和硬體
Check in wasn't very communicative and acted rushed. I asked her if there was an upgrade available for a one bedroom suite. She said you're in a one bedroom. I had booked some time ago and couldn't remember. Nope. Just a regular hotel room. It seems to me that being desk personnel should know the difference. Maybe this hotel doesn't have suites. I don't know. Because she doesn't know. Outside of that we had a great time. Pool area a little dirty but that could have just been because the people were slobs that day and they hadn't gotten to clean it yet. Fake eyelashes and band aids laying around. Yuck!
於 2024 年 1 月住了 1 晚
John Rohrbach, General Manager 於 2024年1月29日回覆
Thank you for staying with us and taking the time to share your comments. I will be sharing your comments and concerns with our team as we continue to strive for improvements. To answer your question, the hotel does not have any suites. I will work with our team to review the cleaning times for the pool area. Thank you again. Safe Travels!

10/10 有夠讚

Myrna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Catherine，Bloomington

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

6/10 一般般

Rachel

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property was good. Stayed there several times but this particular time I had to notify staff about kids running up and down the stairs at night making too much noise and and playing in the hallways.
於 2024 年 1 月住了 2 晚
John Rohrbach, General Manager 於 2024年1月29日回覆
Thank you for staying with us. We have someone at the front desk 24 hours a day to handle any questions or concerns that guest might have. Our goal is to ensure all guests have a great stay, and to address any issues as soon as they are brought to our attention. We look forward to hosting you again in the future.

8/10 不錯哦

Yesenia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Timothy，Peoria

於 2024 年 1 月住了 1 晚

10/10 有夠讚

jody

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Derek

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great 1 Night Stay
Stayed 1 night dropping my daughter back to college. Very clean and comfortable hotel. We ate dinner in the restaurant and the food was great as well as the service. Everything seems recently updated and the price was good campared to other options. I would definitely stay here again.
於 2024 年 1 月住了 1 晚
John Rohrbach, General Manager 於 2024年1月29日回覆
Thank you for staying with us. I am glad you enjoyed your stay. We look forward to hosting you again in the future.Safe Travels!

10/10 有夠讚

Birgitte

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mark

喜歡：整潔度、設施服務和住宿環境和硬體
Staff was very nice
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Dorothy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Amanda

喜歡：整潔度、員工素質和住宿環境和硬體
Don’t like that I have To pay for parking and I rented a room with them It should be discounted after validate
於 2024 年 1 月住了 1 晚
John Rohrbach, General Manager 於 2024年1月29日回覆
Thank you for staying with us. We made the decision to start charging for parking 9 years ago when it became clear that people flying out of O'Hare were avoiding parking fees at O'Hare and parking here. Our parking cost is 15+ less than some of the hotels in our area. We do offer discounted parking when you booking our rates that include parking in the rate. Thank you again for staying with us.

6/10 一般般

Scott

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Louise A

於 2024 年 1 月住了 1 晚

10/10 有夠讚

katina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We stayed with the family on New Years Eve! The staff was,very friendly. The rooms and the pool were very clean! Itt is near a lot of restaurants but the restaurant and bar was nice and not expensive so we stayed in and ate there . It is also walking distance to the casino. The family and I would definitely stay there again!
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Tom

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean & Quiet
Clean and Quiet. Would of been nice if pool was a lil warmer, and I'd been made aware there was a $20 parking fee. Worth the money in a nutshell 🙂
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Teresita

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚