The property was overbooked. The manager called and stated that they have booked me a sister location. Which was out of the way, the new hotel was ran down, the lobby smelled and soon as i went into the room it smelled even more. The parking lot looked unsafe and in a unsafe environment. I literally came up from almost a 3 hour drive with my son's and boyfriend for the Nascar race. I had to drive back home because once I called the hotel back to express my concern they state that was the only offer they would be giving because they were not charing me for the room. This was the worst experience I've ever experienced with ANY hotel chain. Signed a disappointed customer.
FELICIA
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Row,Memphis
家庭旅遊
2024年5月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Los empleados muy amables ,excelente servicio, yo si los recomendaría y volveré
Row
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Lacie
2024年5月17日
喜歡:整潔度、員工素質和住宿環境和硬體
Lacie
於 2024 年 5 月住了 1 晚
10/10 有夠讚
patricia
情侶出遊
2024年5月16日
喜歡:設施服務
We stayed 5 nights. Breakfast was good 4 mornings meaning scrambled eggs with shredded cheese and salsa available. Sausage or bacon. Hot oatmeal with many toppings, muffins, fruit. Coffee was good that was a pleasant surprise. Staff were all friendly, building looks new in great shape. Beds and pillows were perfect!
patricia
於 2024 年 5 月住了 5 晚
10/10 有夠讚
??
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
??
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Narell
團體旅遊, 親子旅遊
2024年5月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Really worked to fix initial mixup with ADA Room thanks
Narell
於 2024 年 5 月住了 5 晚
2/10 很糟糕
Rashika
家庭旅遊, 親子旅遊
2024年5月10日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Purposely Falsely advertising swimming pool when there is no plan to reopen at all. Half the very nice half obnoxious.No ice machine or vending on 2nd floor have to go to the 1st or 4th floor for ice. Power outage for an entire day did not receive one update as to when the power would be back on nor did they check on anyone who wasn’t complaining. Next day knocking on doors at 10:40 telling people to check out when check out is at 12 and they offer late checkout to 1. Spent a lot of money over $2000 our time here being treated as if I haven’t paid at all and half the amenities not working or not present