常平Spa 飯店，旅行前必看！

"I am writing to express my extreme satisfaction with the excellent service I received during my stay at your hotel from October 11, 2025 to October 12, 2025. I was particularly impressed with the professionalism and dedication of your staff, who made my stay truly memorable. I would like to give a special mention to Mr. David Chen [陳嘉龍] at the Technical Department for setup WIFI and assistance with a problem as per our . He went above and beyond to ensure my comfort and was always courteous and helpful. Additionally, the entire team at the restaurant and housekeeping] demonstrated a high level of attentiveness and provided impeccable service. The comfortable accommodations and the friendly demeanor of your team members exceeded my expectations. It is evident that customer satisfaction is a top priority at Hilton, and I will certainly be recommending your hotel to my friends and colleagues. Thank you once again for providing such a delightful and memorable experience. I look forward to returning to your hotel on my next visit. "

"工作人员非常helpful "

"房間非常乾淨"

"去东莞松山湖旅游度假，可以选这个酒店住宿，它是一个老牌的国际性品牌五星级酒店。 位置：位于松山湖风景区的北部，自成一个度假区，私隐度高。 酒店装饰：经典豪华典雅风格、云石、木与玻璃材质的结合。 房间：房间大、有露台、可看到松山湖景。 娱乐休闲设施：健身室、单车租赁、室内及室外游泳池、私家人造沙滩、私家湖边漫步小径。 餐厅：日式、西式、自助餐厅、中式餐厅二家。 服务：职员有礼、服务周到。 住宿体验：整体感觉住得舒适，是度假休闲一流的酒店。 不足之处：电视接收不良、画面不清。室内空调不能调较。"

"Official check in time is 2pm, but they offer their guest to checked out at 3pm. People who come check in at 2pm has no room. Booked two rooms with my friend. We arrived to the hotel at 4pm they told us there was no rooms ready for us yet, and we have to wait for two hours to have room ready for us, at 6pm only one room was ready. We continue to wait, at 7 pm the 2nd is ready but they gave us a smoking room which when we make reservation we booked a non-smoking room. Asked them to change our room, but same answer “no rooms is ready yet, janitor is still cleaning the rooms” at the end they were able to give us back a non smoking room but we had to wait til 9pm. Official check in time was 2pm but we don’t have our room until 9pm, you can see the janitor tidy the room very rush cause many stuffs was not clean and no compensation offer to their guests. If you want a place to rest, not recommended cause you will get very tired dealing with their staffs. So many communication error even tho we can speak mandarin. Won’t pick this hotel ever again and NOT RECOMMENDED"