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"Great hotel for families. The playrooms were well kept and the snacks were a fun amenity. "

"The concierge staff was excellent in helping us to get around, order rides, helping with luggage etc. very friendly and attentive. "

"Positives: - The view of the harbour from the room we had chosen was absolutely worth the extra money - a constant entertainment to see what was going on. Negatives: - A bit far from the nearest MTR station (hard to fix that one!) - Disappointing breakfast buffet. I realise it is hard to cover a range of cuisines, and the buffet did have Indian, Chinese and Western options, but the Western options were much worse than expected at this price point. The pastries were poorly cooked, the croissants were only recognisable as such by their shape, the bread choices were very soft and lacking in chewiness, the breakfast cereals only had all bran as a healthy option (no muesli), the fresh fruit range only had watermelon and pineapple, and the menu didn’t vary over the three days we ate there. "

"staff are friendly and helpful in every way. The shower needs a fresh makeover, other than that everything was wonderful. "

"Staff were very friendly "

"Absolutely horrendous beddings, bathroom, and air conditioning. For a 5 stars hotel I expect a whole lot better. I literally have to book another hotel in the middle of my first night here because I couldn't sleep on this god awful mattress. They also gave me a twin bed too when I specifically asked for a king bed. Staff unwilling to compromise or even consider a partial refund. Well, that's cool, ur just losing my business from now on. "

"Yes everything is good and especially location "

"Clean room. Sufficient service"

"I booked a deluxe Harbor view room. When I checked in, they gave me a room on 6th floor literally parking lot view with 2 big cruises boat parked on each side of the parking lot. I went down to the front desk and ask for a room change. The front desk ask what was wrong with the room. I told him I booked a deluxe harbor view room not a parking lot view. He changed to the same room but 15th floor. Not ideal but acceptable. Other than that, everything else was great!"