Best Western Central Illinois hotels

"My husband and I really enjoy this hotel. The staff is great, food is awesome and rooms are clean. The only issue we have is that when we were there, the main lobby had a strong scent to it. It smelled like they use a cleaner with harsh scents to it. Other than that, it was amazing. "

"The staff were the rudest people I have ever met. They would constantly interrupt me. I spent over 8 hours one way to visit this university, and my trip was completely ruined by the rude staff here. They aggressively told me that I have checked out late when I was almost certain I had another day in my reservation at the time. I wished only to talk over complications with my reservation, but they were aggressive and claimed that I paid for 2 nights but actually only will receive one. They demanded I leave without talking to them about extending my stay.They took an extra night's worth of money and forced me to leave the morning after taking an 8 hour journey to get there. They ruined my trip and the hotel currently refuses to discuss any of this and claim no wrongdoing whatsoever. I calming called to discuss this situation and the front desk hung up almost immediately."

"All elements of service and facilities were excellent"

"Clean room."

"The rooms were very clean, and smelled amazing. I highly recommend this hotel! "

"The room was fine but there was a shouting/screaming match in the middle of the night followed by endless honking of a car horn in the parking lot. It went on for over an hour but there was either no one staffing the night desk or they were deaf. "

"Clean room great location "

"The room was not clean the rugs had blood on the rugs, towels had stains and beds wasn’t neat had lumps"

"Tv didn’t work. Had to call desk and they had to come up and fix it with a different remote. Mostly clean. "